What are the responsibilities and job description for the PATIENT ADVOCATE position at Mesilla Valley Hospital?
Mesilla Valley Hospital has been in operation since 1987, serving those in need of treatment for a variety of psychiatric and substance abuse issues. Mesilla Valley Hospital is a 120-bed facility, providing access to quality behavioral healthcare and substance abuse treatment to residents of New Mexico, West Texas and Arizona. MVH is the leader in providing quality mental health and addiction treatment services. Our commitment to care includes developing integrated delivery systems through partnerships with medical surgical hospitals, community mental health centers, educational institutions, managed care organizations, local health professionals and agencies.
https://mesillavalleyhospital.com/
POSITION SUMMARY
The Patient Advocate investigates, resolves, documents and reports organization — specific patient and visitor complaints and concerns to leadership staff. The patient Advocate collaborates with departmental leaders to ensure resolution of concerns presented by patients, families, visitors or other representatives of the patient. The position also engages in daily services recovery initiatives and assists with facility Reputation management. The Patient Advocate actively participates in the development and implementation of customer service and patient relations initiatives related to the facility's mission and goals.
EXPERIENCE/EDUCATION
High School Diploma or equivalent required. Bachelor's Degree in psychology or related field preferred. 1-3 years of relevant experience in a health care environment: experience is a Psychiatric setting preferred.
SKILLS
Working knowledge of medical terminology. Computer skills and knowledge of common computer software programs. Strong organizational skills. Strong verbal and written communication skills. Ability to multi-task.
Additional Requirements
CPR certification and CPI training behavior (SAMA) training on hire and annually thereafter.
Universal Health Services (UHS)
One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $11.6 billion in 2020. In 2021, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; in 2020, ranked #281 on the Fortune 500; and listed #330 in Forbes ranking of U.S.’ Largest Public Companies. Headquartered in King of Prussia, PA, UHS has 89,000 employees and through its subsidiaries operates 26 acute care hospitals, 334 behavioral health facilities, 39 outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 38 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom.
EEO Statement
We believe that diversity and inclusion among our teammates is critical to our success.
Notice
At UHS and all its subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. Additionally, recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting our Compliance Hotline at: https://uhs.alertline.com or 1-800-852- 3449.
Salary : $12 - $0
