Director of Rooms

Director of Rooms

Key attributes of our Director of Rooms:

• A person who enjoys a fast-paced work environment and can respond quickly and smartly.
• Someone who is comfortable and experienced in giving on-the-spot feedback to colleagues in regard to service and processes.
• A person who is able to blend an authentic, unique, and personalized service with a professional approach.
• Someone who thinks and acts like an entrepreneur and will take care of the hotel and guests as it was their own.

Job Description:

• The DOR actively contributes to the overall operation of the hotel by demonstrating strong leadership, organization, and understanding of brand standards.
• Operate all aspects of the property by following brand standards and established operating procedures as set forth by leadership.
• Carry out and assist with inspections of rooms, public areas and back of the house on a regular basis to ensure brand standards are maintained at all times.
• Assure the highest standards of security for residents and employees.
• Facilitate all departmental work schedules
• Actively recruit and assist with the hiring of hourly team members.
• Conduct employee performance evaluations as prescribed.
• Ensure all team members are trained to maximize service, productivity and efficiency.
• Hold regularly scheduled meetings to promote communication between departments, which leads to maximum guest satisfaction and financial performance.
• Oversee established procedures to maximize productivity and control inventories for all departments.
• Manage Customer Satisfaction Surveys, including uploading guest information and responding to reviews regularly.  Responsible for overall hotel guest satisfaction and setting goals to achieve specific objectives.
• Review all customer comments and feedback, ensure that immediate action has been taken, and formulate solutions to prevent recurring dissatisfaction.
• Assist with Accounts Payable duties by ensuring timely payment to vendors while managing individual line expenses

Experience and Education:

• 4 years management experience (preferably in the hotel/corporate suites industry).
• Self-starter with an entrepreneurial spirit.
• Command of English Language- both spoken and written.
• Ability to access and accurately input information using a moderately complex computer system. 
• Flexibility with work schedule.
• Customer service experience required.

Benefits:

• Vacation, personal time off, holidays 
• Affordable major Medical, dental, and vision insurance plan options
• Company sponsored short term disability, long term disability, and life insurance plan options
• 401k retirement plan