AVP, Enterprise Modernization Leader

AVP, US Enterprise Modernization Team Leader

Hybrid schedule in any of the following locations: Cary, NC; Tampa, FL; Oriskany, NY; NYC; Aurora, IL; Bridgewater, NJ; Whippany, NJ; or Charlotte, NC

Department: Global Technology & Operations is responsible for technology development, infrastructure, information and cyber security, data strategy and analytics, customer service, and operations in support of all lines of business across 40 markets around the world.

The Role: The AVP, US Enterprise Modernization Team Leader will be key in the development of the Enterprise Modernization capability across the US and the broader firm. This leader will inherit the legacy MetLife Way team and work with the SVP to:

• develop the enterprise methodology for process and service excellence,
• drive the largest initial deployments of this new capability,
• assist in upskilling the incumbent team to ensure sustainability of the work, and
• assist in establishing a commercially viable, scalable enterprise capability that is aligned with Next Horizon, Winning the Future and local business unit strategies.

Key Relationships:

• Reports to: SVP of Enterprise Modernization in Global Business Solutions Department.

• Direct reports/team: 9 direct reports (4 Directors, 5 Business Practice Leads)

Key Responsibilities:

This capability, and consequently this leader, will drive service and process excellence capabilities, resulting in simplified customer servicing experiences, streamlines core processes, intelligent automation, de-risking of business processes, enrichment of work for our people and realization of cost/capacity right-sizing.

Key responsibilities include:

• Development/refinement of the Enterprise Modernization Framework methodology.
• Process baselining and deep assessment of end-to-end processes.
• Identification of both near-term and long-term strategic transformation opportunities.
• Design of both near-term and strategic re-engineering solutions that span customer experience, operational processes, digitization, automation, risk management practices.
• Business case development and prioritization.
• Solution implementation planning, sizing and sequencing across business, technology and operations.
• Development of success measurement system and sustainability plans.
• Broad, multidisciplinary stakeholder management.
• Development of executive stakeholder materials and accountability measures.

Essential Business Experience and Technical Skills:

• Bachelor’s degree and related field experience required.
• 10 years leadership level experience with a background in operational excellence, Lean, process reengineering and/or large-scale transformation.
• High aptitude for critical thinking, analytics and problem solving.
• Ability to work across and break down organizational silos (end-to-end enterprise mindset).
• Ability to work professional disciplines (business, operations, technology).
• Intellectually curious and voracious learner.
• Willingness to take calculated risks accelerate learning.
• Has a commercial mindset that can balance customer expectations, firm success, and people.
• Strong business acumen, with ability to ask critical questions.
• Credible advisor to senior business leaders.
• Excellent communicator, with ability to sift through complexity and articulate key messages.
• Empathetic and high EQ to create followership and drive alignment across teams.
• Comfort with ambiguity and ability to focus across competing priorities.
• Practical experience with design-led thinking and experience design preferred.
• Ability to travel as needed- up to 25%.

MetLife Success Principles:

• Experiment with Confidence – Courageously learn and test new ideas without fear of failure
• Act with Urgency – Demonstrate speed to action with agility and determination
• Seek Diverse Perspectives – Source ideas and feedback to expand thinking and make informed decisions
• Seize Opportunity – Drive responsible growth and identify areas for continuous improvement
• Champion Inclusion – Foster an environment where everyone is valued, heard, and can speak up
• Create Alignment – Partner with others across the organization with candor and transparency
• Take Responsibility – Be accountable and act in pursuit of the right outcomes
• Enable Solutions – Anticipate and address obstacles while managing risk
• Deliver What Matters – Execute meaningful priorities and follow through on commitments

MetLife:

MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine's 2021 list of the "World's Most Admired Companies."

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.

We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife. For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.

MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.