What are the responsibilities and job description for the Digital Services - Digital Services Specialist position at Metro Credit Union?
The objective of the Digital Services Specialist position includes support of department tasks and responsibilities, including providing assistance for Members and Employees using Digital products, as well as participation in other projects and initiatives assigned by the Department Manager.
The Digital Services Specialist performs a variety of duties to support Digital Services initiatives including:
About Metro Credit Union: As the largest state-chartered Credit Union in Massachusetts, our focus has always been helping local people, businesses and non-profit organizations reach their goals. Our perspective is unique because it is local and hyper-focused on the specific needs of our local communities. We are a high performing, financially sound, not-for-profit, financial cooperative, owned by and operated for our Members. Our commitment is to provide quality banking solutions that support the economic vitality of the individuals and businesses within the markets we serve. This commitment strengthens local communities, creating a positive impact on people's lives.
The Digital Services Specialist performs a variety of duties to support Digital Services initiatives including:
- Review daily online account opening process via internal and external products. Ensure membership eligibility, compliant responses based on applicant qualification, and timely completion of applications
- Process daily Mobile Deposit entries while performing risk analysis, item QC, and ensuring adhearance to Metro’s Fund Availability and deposit policies
- Post entries for daily Mobile and Merchant files to ensure accurate reporting to Accounting
- Troubleshoot and provide support for frequently used digital products such as Zelle, Bill Pay, and Mobile Deposit including account/profile holds and approvals
- Monitor for Red Flags and suspicious activity throughout Digital channels, reporting such behavior to supervisors and the Fraud Team for review
- Serves as subject matter expert for branch employees and other internal teams needing assistance with member situations relative to Digital products and services, including internal phone queue support
- Research root cause of issues and responses to inquires within established services standards.
- Respond to eCommunications via email and online message channels ensuring response within established service standards
- Engage with Members on a regular basis to troubleshoot issues including via email, online secure messaging, and outbound calls to member
- High school diploma or equivalent required.
- A minimum of one year credit union/banking operational experience or the equivalent of detailed Credit Union processing knowledge.
- Thorough knowledge of Credit Union functionality and department procedures.
- Strong analytical, organizational and problem solving skills.
- Knowledge of how the EFT system functions, including the rules and regulations governing ACH posting, NACHA regulations.
- Knowledge of all compliance and regulations related to departmental duties.
- Must be well organized and have the ability to prioritize tasks.
- Basic accounting skills preferred.
- Strong attention to detail
About Metro Credit Union: As the largest state-chartered Credit Union in Massachusetts, our focus has always been helping local people, businesses and non-profit organizations reach their goals. Our perspective is unique because it is local and hyper-focused on the specific needs of our local communities. We are a high performing, financially sound, not-for-profit, financial cooperative, owned by and operated for our Members. Our commitment is to provide quality banking solutions that support the economic vitality of the individuals and businesses within the markets we serve. This commitment strengthens local communities, creating a positive impact on people's lives.
Salary : $39,000 - $49,300
Senior Manager, DFCI Digital Consulting Services
Mass General Brigham (Enterprise Services) -
Boston, MA
Quality Operations Specialist
Digital Prospectors -
Boston, MA
Medical Billing Specialist
ACL Digital -
Boston, MA
