What are the responsibilities and job description for the Communications Center Representative position at Metro Sales Inc.?
ATTENTION TO ALL CANDIDATES:
***Up to $2,000 Hiring Bonus***
Metro Sales Inc. is a Document Solutions and Managed IT Services provider. Metro Sales has proven itself as a leading business solutions provider. While we remain solid in our core values, we are experiencing a rapid yet exciting growth like never before. Whether you're a customer with a single machine or large enterprise with a networked fleet of systems, Metro Sales provides technology, products, supplies, services and consultative know-how to help you achieve your business goals.
We are looking for a professional individual who has strong customer service and administrative skills. The main function of this position is taking incoming calls from our customers to place service calls or order supplies for their equipment while completing administrative tasks and processing email requests.
What You Will Do:
- Answering incoming customer calls professionally and efficiently. Approx. 60-80 calls per day.
- Monitor and complete requests in our group email inbox during and in between phone calls.
- Meet individual and team goals for targeted areas as it pertains to productivity and performance.
- Be responsible for completing assigned administrative tasks (cross checks and various reports with training provided).
- Perform other responsibilities and duties as assigned by Supervisor or Manager.
- Hours: 8am-5pm Mon-Fri
Required Skills:
- High School Diploma or equivalent
- Excellent 10key (7,000 ), typing (40 WPM)
- Intermediate to strong Excel knowledge needed (ability to sort, filter, create pivot tables, etc.)
- Punctual and reliable, meeting our attendance requirements
- Ability to move well throughout the Windows environment and use short cut keys
- Must be willing to work overtime to support team and company goals
- Must be willing to cross train in other departments
- Must be willing to travel to all Metro Sales locations and Customer locations as needed for training or for stickering equipment. This is not a frequent occurrence but is a requirement of the position.
What We Offer:
- Paid Time off
- Medical Insurance
- Dental Insurance
- Generous 401K and Profit Sharing
- Employee Stock Ownership Plan (ESOP)
- Life Insurance
- Student Loan Repayment Plan (SLRP)
Metro Sales Vision:
We firmly believe that our employees drive the success of the company. With success in mind as the ultimate goal, we strive to create and provide an environment that offers challenging, stimulating and financially rewarding opportunities. Join us and discover a work experience where diverse ideas are met with enthusiasm, and where you can learn and grow to your full potential. We're looking for individuals who enjoy the entrepreneurial thrill of invention and who enjoy working as a team to create a satisfying outcome for our customers.
At Metro Sales, we celebrate our differences and are an Equal Opportunity Employer. We will not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other protected status.
