Description

GENERAL DESCRIPTION:

The mission of Metrocare Services is to serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying. We are an agency committed to quality gender-responsive, trauma-informed care to individuals experiencing serious mental illness, development disabilities, and co-occurring disorders. Metrocare programs focus on the issues that matter most in the lives of the children, families and adults we serve. The Clinical Manager III of The Cottages provides clinical oversight of the team that provides psychosocial/rehabilitative service to persons with serious mental illness in an effort to improve functionality within the community while living in The Cottages 50 unit housing. Services may include, but are not limited to, assessment, development of measurable treatment goals and objectives, referral, linkage, advocacy, monitoring, crisis intervention, transportation, and continuity of care. The Clinical Manager is also responsible for developing an on-call rotation and being available to staff. The CM III ensures all programs sustain any required licenses and comply with all payer documentation and data requirements.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The essential functions listed here are representative of those that must be met to successfully perform the job.

• Manage the day-to-day operation of the team or program according to a business profit-center model
• Achieve monthly, targeted budget goals through effective management of revenue streams and controlling variable expenses
• Ensures the team complies and meet agency performance metrics i.e. volume, late charting, unauthorized delay, unauthorized services, minimum level of care, training.
• Manages the fiscal operations of the program including annual planning and develops monthly status reports. Collaborates with the business manager as needed or required.
• Reviews current status of customer accounts to identify billing and processing problems in a timely manner. Reports any concerns or problem areas to supervisor and business manager.
• Ensures program staff remains current on required training records and files.
• Maintains knowledge of and complies with established policies and procedures including government, insurance and third-party payer regulations/contractual requirements
• Attends administrative meetings and participates in committees as requested. Conducts special projects and studies as directed.
• Fosters an environment of continuous quality improvement. Ensures that an on-going CQI process is developed and implemented and provides leadership to the CQI process.
• Conduct job responsibilities in accordance with the ethical standards of conduct, state contract, appropriate professional standards and applicable state/federal laws
• The position ensures that there are adequate systems in place that define and monitor intake, service planning, on-going treatment, medical records and transfer/discharge.
• This position collaborates with upper management to determine provider productivity benchmarks, and monitors staff compliance.
• Keeps the direct supervisor Operations Manager aware of all issues that confront any team or program
• Performs other duties as assigned.

COMPETENCIES:

The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job.

• Conducts job responsibilities in accordance with the ethical standards of conduct, state contract, appropriate professional standards and applicable state/federal laws

• Analytical skills, professional acumen, business ethics, thorough understanding of continuous improvement processes, problem solving, respect for confidentiality, and excellent communication skills.
• Adult Competencies as outlined by DSHS for TRR requirements.

EDUCATION AND EXPERIENCE:

• Masters degree in Business Administration, Public Administration, Healthcare Administration or related degree with at least 4 years results-oriented management experience in mental health or mental retardation with emphasis on activity-based budgeting and unit performance improvement. OR- Masters degree in Social Work, Psychology, or related field with at least 6 years results-oriented management experience in mental health or mental retardation with emphasis on activity-based budgeting and unit performance improvement, proven progressive management experience, working in public sector mental health/mental retardation with multidisciplinary team.

MATHEMATICAL SKILLS:

• Basic math skills required.

REASONING ABILITY:

• Ability to apply common sense understanding to carry out simple one or two-step instructions. Ability to deal with standardized situations with only occasional or no variables.
• Ability to organize work flow and develop efficient clinic procedures
• Ability to manage change and motivate employees to achieve standards
• Ability to develop a strong team atmosphere with emphasis on achieving group and individual goals
• Ability to understand financial statements and manage a budget
• Ability to detect operational shortcomings and develop solutions to correct problems
• Ability to be customer-focused and to build and maintain customer relations and overall business success

COMPUTER SKILLS:

• Use computer, printer, and software programs necessary to the position (i.e., Word, Excel, Outlook, and PowerPoint).
• Ability to utilize Internet for resources.
• Intermediate level on MS Excel, Email and word processing programs
• Organizational & time management abilities.

CERTIFICATIONS, LICENSES, REGISTRATIONS:

• Current State of Texas Driver License or if you live in another state, must be currently licensed in that state. If licensed in another state, must obtain Texas Driver License within three (3) months of employment.
• Liability insurance required if employee will operate personal vehicle on Center property or for Center business. Must be insurable by Centers liability carrier if employee operates a Center vehicle or drives personal car on Center business. Must have an acceptable driving record.

Benefits

Metrocare couldn’t have a great employee-first culture without great benefits.  That’s why we offer a competitive salary, exceptional training and an outstanding benefits package:

• Medical/Dental/Vision
• Paid Leave
• Paid Holidays
• Employee Assistance Program
• Retirement Plan, including employer matching
• Health Savings Account, including employer matching
• Professional Development Allowance up to $1500  per year
• Bilingual Stipend – up to 6% of the base salary
• Many other benefits

Equal Employment Opportunity/Affirmative Action Employer

Tobacco Free Facilities - Metrocare is committed to promoting the health, well-being and safety of Metrocare team members, guests, and individuals and families we serves while on the facility campuses. Therefore, Metrocare facilities and grounds are tobacco-free.

No calls from staffing agencies or independent recruiters