IT Technical Support JR

Job Summary: Insure that MetroLink Tulsa computer software, and hardware remains functional and accessible for all employees. Work closely with IT Helpdesk tickets, the IT department’s main goal is to reduce lost work time due to computer issues, increasing productivity and efficiency. This position will help new employees with the setup of the software needed to complete their assigned job duties. In addition, may spot signs of hardware problems before they escalate, and expected to take proactive approach to replace aging equipment before failures occur. This position will have general knowledge and assist with varies IT operations projects.

GREAT BENEFITS!!

Free Employee Health Insurance

Free Employee Life Insurance

Free Long Term Disability

Defined Pension

457b Retirement with company match

Vision, Dental, and Supplemental insurances available

Sick, Vacation & Holidays

Essential Functions

• Responsible for fulfilling IT helpdesk functions, as well as assisting in supporting an ongoing IT projects.
• Gain full understanding of scheduling system and integration with other applications (CAD/AVL, Digital Signage).
• Responsibility and ability to learn and maintain the Maintenance application modules: EAM & Bus Stop management software.
• Knowledge of GIS, mapping tools such as ArcGIS/ArcView is a plus.
• Work closely with all departments with the purpose of supporting IT functions.
• Work with data conversion, maps, cartography, graphical apps is a plus .
• Helpdesk support including strong knowledge of Microsoft, PC/LAN and Network communications hardware and software.
• Ability to maintain and update Asset Inventory Management.
• Install applications and provide training to end users as needed.
• Work independently or as part of a team on-site or remote at times for extended hours on multiple projects with minimal direct supervision.
• Work under pressure and deliver optimal results of projects on time.
• Ability to document operational procedures and results is required.
• Must report to work on a timely and regular basis.
• Performs other incidental duties as may be assigned.
  
  

Requirements

To succeed in the IT Technical Specialist position, the candidate must possess certain qualifications. Skills that may indicate quality candidates suited for IT Technical Specialist positions include:

• High-level knowledge of commonly used software, hardware and applications.
• Strong oral communication skills to gather information from employees and explain complex technical concepts in simple language.
• Demonstrated written communication skills to create useful support logs
• Solid skill set in database management, preferably SQL. Experience with GIS applications (e.g. ArcGIS, ArcView 9.3 ) is a plus.
• Proven interpersonal skills and demonstrated ability to communicate effectively with vendors and end users on the telephone, in writing, in person, and in group settings; to effectively track and follow up on new and ongoing project initiatives or issues that arise.
• Practical experience in Microsoft Windows versions, computer systems/network support for helpdesk assistance. Knowledge of Citrix and Microsoft Terminal Services are a plus.
• Work with relational database management systems (ODBC, SQL Server) and Visual Basic for Applications a plus.
• Computer skills using Microsoft Office products (Excel, Access) to perform data analysis.
• Knowledge of VB.NET, Flash, Java, or other web development technologies is preferable.
• Business experience in quality assurance, testing, and analysis is a plus, preferably in the public transportation industry.
  
  

Knowledge & Experience – bachelor’s degree required in Computer Science, Management Information Systems, or a business field within depth computer training with emphasis on mapping and GIS and/or strong in IT experience. A combination of computer training and experience of at least 3 years preferably in GIS/IT may be considered in lieu of advanced education. Candidate must have e xcellent verbal and written communication skills. E xcellent analytical and problem-solving skills are also required. Must be highly responsible and must possess a strong sense of urgency. Excellent work ethic, solid technical skills with emphasis on process improvement, d etail-oriented, and good public relation skills are a must.

Mental Effort – Requires ability to handle numerous projects and activities at once under high pressure. Requires ability to work with others and independently. Must be detail-oriented and possess high work ethics.

Physical – Extensive sitting, standing, driving, and walking are all required in the course of a normal workday. May be required to lift or push 25-50 pounds.

Audible/Visual Demands – Requires ability to hear telephone and verbal directions given; visually perform essential functions for satisfactory job performance. Ability to view a visual display terminal for extended periods.

Miscellaneous – Must be willing to work evenings, weekends, and travel to meetings when necessary. Must be safety conscious and avoid accidents if possible.

The preceding job description is intended to describe the general content, identify the essential functions, and set forth the requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential tasks. EOE/AA and Drug Free.