Hub Manager

Job title: Hub Manager

About us:

We are the growing leader in the furniture delivery industry. With multiple locations throughout the country, our goal is simple: To provide our clients and customers a 5 Star Delivery Experience.

We are proud of our experienced, dedicated, and professional staff and as our rapid company growth continues we require that we constantly add motivated, enthusiastic individuals committed to providing the same exceptional customer service that is the hallmark of our success.

Our mission is to ensure memories are delivered one piece of furniture at a time, on time, every time. We are looking for individuals experienced in logistics and transportation to add to our team who will contribute to achieving our mission.

Job Summary:

This person is responsible for leading and developing associates with a focus on motivating, mentoring, and coaching. (S)he is accountable for engaging their team to maintain the highest levels of safety, quality, attendance, and performance. The person in this role will need to be able to show strong leadership, the ability to address budgetary objectives and the desire to equip their team with the tools needed for success. The Hub Manager will ensure that daily departmental goals are met to achieve established objectives in Safety, Service, Quality, and Cost.

Key Responsibilities:

• Guide and direct hourly associates to meet or exceed operational goals. Monitor performance and provide coaching, mentoring, and employees development.
• Manage, direct, and recruit independent contractors
• Focus on Independent Contractor Partnerships (Profitability & Compliance)
• Leverage Key Performance Indicators (KPIs) to make ongoing improvements and enhancements
• Take ownership of hub inbound and outbound operations including: Staging, deluxing, repairing, returns and claims. Ensure audits take place for all orders for following days deliveries
• Accountable for maintaining on-time shipments, people utilization and damage. Provide periodic reports and ensure accurate communication to all employees
• Communicate policies to associates and act as the primary information source for the team. Maintain compliance, operational consistency and take corrective action when needed
• Ensure world class service for internal/external customers
• Maintain health and safety standards as well as promote a positive health and safety culture within the organization
• Actively route monitor teams from the road
• Direct and oversee job assignments. Plan daily, weekly, monthly, and peak season labor schedules.
• Achieve financial plans and budget objectives
• Actively promote and live Metropolitan’s mission, vision, company values and leadership principles

Education:

• Bachelor's degree in Business, Operations, Supply Chain Management or related field preferred

Requirements:

• 3-5 years of relevant distribution management/leadership experience
• Minimum of 5 years of Final Mile/Last Mile experience
• Experience managing, recruiting, and working with independent contractors
• Strong ability to communicate effectively (written & verbal), with excellent interpersonal and customer relations skills
• Highly organized and process orientated
• Experience working with furniture preferred
• Ability to multi-task effectively
• Ability to lead large groups of individuals in a high-pressure, fast-paced environment
• Highly proficient in Microsoft Office Suite (Word, Excel, Outlook, etc.)
• Warehouse Management System (WMS) experience
• Basic quantitative/financial analysis skills
• Exemplifies strong ownership over projects from start to finish
• Cross-functional collaboration
• Flexibility in hours with weekend availability (Saturdays) depending on warehouse package volume and business needs

Job Type: Full-time

Metropolitan Warehouse is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.