What are the responsibilities and job description for the Ecommerce manager position at Meyer Distributing?
Description
Meyer Logistics is a transportation company that serves as the backbone of Meyer Distributing’s shipping network. Meyer Logistics has a fleet of 500 top-of-the-line trucks.
Meyer Distributing & Logistics are driven to perform come join our team today!
The Ecommerce Customer Service Manager is responsible for the tasks, performance, & productivity of the customer service team & order fulfillment support team along with providing leadership & guidance.
Education / Certification(s)
Bachelor’s Degree or equivalent experience
Preferred Experience For The Ecommerce Customer Service Manager
Typically 3-5 or more years experience in customer service, team training, and management experience
Ecommerce Customer Service Manager Job Duties include but are not limited to :
Oversee & provide leadership for the customer service & order fulfillment support teamsMaintain a near expert understanding of returns & top manufacturer policies & requirements, minimally understand where to locate & assess policies & requirementsAttend product training to learn about products & policies to ensure team members are well informed & educated on productsSuperior decision-making skills with an ability to work independentlyExceptional organizational & communication skillsAble to plan & present customer service-oriented trainingMonitor all team tasks & delegate work to accomplish goalsAttention to detail and superior decision-making
Benefits For The Ecommerce Customer Service Manager
MedicalVisionDentalDisabilityLife Insurance401K with Company MatchBi-weekly paydays on WednesdaysPaid HolidaysPaid VacationPersonal Days AvailableUp to 20% Employee DiscountCasual Dress CodeHealth Savings AccountIntroductory & Annual ReviewsOther Meyer Perks : Tuition Reimbursement, cell phone discounts, rental car discounts, etc.
Job Requirements For The Ecommerce Customer Service Manager
Must be able to work with different teamsMust have the ability to reason with other business or customersMust be organized and motivatedMust have knowledge of EDI / API processes.
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Last updated : 2024-04-05
