Front Office Manager

Front Office Manager The Stamford Marriott Hotel & Spa located in the heart of bustling downtown Stamford is looking for you! Do you have what it takes to be a successful Front Office Manager at Stamford's number one hotel? Apply now and find out! POSITION SUMMARYThe Front Office Manager is responsible for the entire Front Office function and associates.  Responsibility include Concierge staff, Guest Service Agents, NightAudit, Night Manager operation, Front Desk operation.  As a leader, directs and closely work with department leaders and associates to successfully execute all Front Office operation, including pre-arrival of guests, arrival, pre-departure and departure procedures.  Front Office Manager must continually improve guest and associate satisfaction and maximize financial performance of the department.     JOB RESPONSIBILITIES   As Front Office Manager, you would be responsible for performing the following tasks to the highest standards of Stamford Marriott Hotel & Spa.   Core Work Activities   Effective interpersonal and communication skills to lead, coach, influence and encourage associates to meet and perform as per Marriott Standards.   Supervise and lead associates.  Manage day to day Front Office operation.  Understands associate work performance level well enough and be ready to perform duties in the absence of Front Office associates.   Establish and maintain open, collaborative relationships with all associates and ensure associates do the same with the team.   Regularly communicates performance expectations in accordance with the job description for each position and monitors progress.   Respond to all guest’s requests, complaints immediately.  Also effective handling of electronic media guest’s comment.   Maintain and monitor Lost and Found procedure and policies according to Marriott Hotel service standards.   Motivate, coach, counsel and discipline all Front Office associates according to Marriott Hotel standard operating procedures.   Administer the performance appraisal process for all Front Office Associates.  Motivate, coach and train Front Office associates on Marriott Brand Standards.   Create Standard Operating Procedures for continuous improvement. Monitor all Marriott VIPs and special guest requests.   Maintain key control system.   Be familiar with Marriott sponsored programs.   Keep Front Office team focused on the critical areas of guest operations to drive guest satisfaction.   Ensure compliance with all Front Office and Hotel policies, standards and procedures.   Provide exceptional guest service that are above and beyond for guest satisfaction.   Ensure that lobby areas are well maintained 24/7.   Interview and recruit managers and hourly employees with the appropriate skills and in a timely manner to exceed guest’s needs and hotel operation.   Conduct department meetings, share Marriott and MJ Journey Principles on daily basis.   Continually communicate covering Front Office’s goals, hotel operational goals to achieve desired results.     QUALIFICATIONS ·       3 years experience as a Front Office Manager in a full-service hotel is required.     ·    Excellent verbal and written communication skills.   ·    High School diploma or Hospitality degree certificate required.   ·    Prior experience in full-service hotel in a similar position preferred.       Follow all company and safety and security policies and procedures; report maintenance problems, safety hazards, accidents, or injuries; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and assist individuals with disabilities. Develop and maintain positive working relationships with all associates and listen and respond appropriately to the concerns of all. Ensure adherence to quality expectations and standards of Stamford Marriott.  Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Visually inspect tools, equipment, or machines. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds.

Salary : $33,200 - $42,000