Imaging Support Specialist

Employment Type: Full time Shift: Rotating Shift Description: Position Purpose: Imaging Support Specialist works closely with IRC Coordinator, Hospital Staff, Manager, and Physicians to facilitate timely availability of images for interpretation and communication of results to referring physicians for departments across the health system. Employee will be able to identify issues with processes, procedures and systems, which negatively impact the process. Assists with root cause analysis, development and implementation of process improvements and making recommendations for improvements in processes and procedures. Responsible for follow through and closure of patient care related requests. Provides and inputs information for quality assurance purposes. A variety of clerical duties such as word processing, data entry, typing, completing moderately complex forms, and maintaining records, files and systems will be performed. Essential Job Duties: Maintains good rapport and cooperative relationships. Approaches conflict in a constructive manner. Helps to identify problems, offer solutions, and participate in their resolution. Maintains the confidentiality of information acquired pertaining to patient, physicians, colleagues, and visitors to St. Joseph Mercy Health. Discusses patient and hospital information only among appropriate personnel in appropriately private places. Behaves in accordance with the Code of Conduct, Service Excellence Standards, and the Mission, Vision and Values of SJMH. Assumes responsibility for performance of job duties in the safest possible manner, to assure personal safety and that of coworkers, and to report all preventable hazards and unsafe practices immediately to management. Be able to function independently while remaining calm in a high-stress environment. Functions as a liaison for internal and external departments (i.e. ED, Critical Care Units, etc.) radiologists and referring physicians. Retrieves, relays and records, if necessary, critical patient information related to exams and patient care to radiologists, physicians, other departments, and facilities. Updates records and files, using manual and computerized filing systems, including spreadsheet data entry. Scans and digitizes paperwork and/or radiology images into multiple computer systems for archival purposes. Performs a variety of general clerical duties, such as copying, running errands, and maintaining records. Also performs duties and projects specific to the functions and needs of the department. Demonstrates knowledge of departmental processes and procedures and ability to readily acquire new knowledge. Ability to utilize departmental and facility on-call procedures. Utilizes knowledge of departmental processes and procedures in problem solving and contacting appropriate parties to obtain necessary information to allow continuation of patient care in the most efficient manner. Responsible for follow through and closure of information gathering process for radiologist interpretation as well as reporting to the appropriate physician. Acts as contact person for information requested by other departments, patients and physicians. Prioritize exams to be read using multiple imaging computer systems while addressing the needs of customers in order of urgency based on obtained knowledge and radiologist general guidelines. All other exams are prioritized in order received. Provide assistance to departmental customers (physician and non-physician) in relation to consultations with radiologists and/or requests for interpretations of exams. Monitor prioritization and assist in satisfying customers' needs, time utilization of radiologist and customer, as well as, maintaining procedural standards. Direct and distribute requests/exams to appropriate area. Receives and responds to requests for release of images or results. With proper authorization, copies and routes pertinent records and information to requestors. Maintains logs of work activities. Working knowledge of PACS web, PACS, RadNet, Powerchart, Powerscribe, Intelerad and other computer systems to provide assistance to physicians, radiologists and off-shift radiologists as necessary to enable interpretation of exams. Investigates, identifies and makes recommendations for improvement during situations in which care was delayed due to process breakdown. Answer telephone, return pages (within 5 minutes of receiving), to allow radiologist to continue focus on exam interpretation. Assist radiologist with contacting other physicians as needed. Assist in orienting off-shift radiologists. Assists in orientation and training of new Radiology support staff members Receives and greets customers, patients and/or employees. Notifies appropriate staff, and directs visitors and deliveries to appropriate areas. Answers routine questions; provides basic information and assistance with departmental procedures Maintain neat and tidy work area. Keep all work and visitor areas clean and well organized. OTHER FUNCTIONS AND RESPONSIBILITIES Performs other duties as assigned. REQUIRED EDUCATION, EXPERIENCE AND CERTIFICATION/LICENSURE Education: High school diploma or equivalent combination of education and experience. Additional formal clerical and computer training desirable. Experience: Two to three years progressively more responsible experience in a physician support setting. Two years' experience in a Radiology Department. REQUIRED SKILLS AND ABILITIES: Problem solving skills and ability initiate creative solutions to problems. Effectively communicate with Medical Staff, departmental staff, SJMHS department representatives, physicians, other health providers and facilities. Working knowledge of Radiology procedures protocols and processes. Knowledge of Windows based programs. Effective organizational skills Ability to utilize PACS, PACS web, RADNET, Powerchart, Powerscribe, Intelerad and/or other pertinent computer systems upon completion of training. Be able to function independently while remaining calm in a high-stress environment. Display leadership and team building skills. Our Commitment to Diversity and Inclusion Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law. Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.