Patient Financial Counselor - Chelsea

Employment Type: Full time Shift: Day Shift Description: Under limited supervision, determines liability on patient accounts, and works with patients or their representatives to provide financial assistance or secure payment. Facilitates processing of Medicaid and other financial assistance application and initiates eligibility determination for Health System's charity care fund. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Estimates patient liability on accounts, evaluates credit histories and other resources. Counsels patient on cost of treatment, insurance benefits, resources for payment, and financial assistance. Secures and documents payment arrangements. Verifies and updates patient demographic information on registration and billing systems. Audits bills for accuracy. Collects deposits and payments. Assists potentially eligible patients in completing forms for bank loans, Medicaid, CMHS charity care and other sources of financial assistance within required timeframes. Reviews delinquent accounts to ascertain previous collection action taken, status and extent of insurance coverage and potential collectibles. Contacts those who have not responded to payment requests. Monitors monthly payers. Re-bills, COBS, and original bills third parties to charges posted after the billing and transfer date. Prepares reports and maintains account activity logs. Acts as liaison with other SJMH service areas, family members, and physicians regarding billing requirements, and financial assistance, and coordinates activities to avoid reimbursement delays. Maintains good rapport and cooperative relationships. Approaches conflict in a constructive manner. Helps to identify problems, offer solutions, and participate in their resolution. Maintains the confidentiality of information acquired pertaining to patient, physicians, employees, and visitors to St. Joseph Mercy Hospital. Discusses patient and hospital information only among appropriate personnel inappropriately private places Assumes responsibility for performance of job duties in the safest possible manner, to assure personal safety and that of coworkers, and to report all preventable hazards and unsafe practices immediately to management. Behaves in accordance with the Mission, Vision and Values of St. Joseph Mercy Health System. REQUIRED EDUCATION, EXPERIENCE AND CERTIFICATION/LICENSURE Education: Requires high school diploma or equivalent and one year of specialized training. Experience: One to two years progressively more responsible related work experience Our Commitment to Diversity and Inclusion Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions. Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity. Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions. Based in Livonia, Mich., and with annual operating revenues of $17.6 billion and assets of $24.7 billion, the organization returns $1.1 billion to its communities annually in the form of charity care and other community benefit programs. Committed to those who are poor and underserved in its communities, Trinity Health is known for its focus on the country's aging population. As a single, unified ministry, the organization is the innovator of Senior Emergency Departments, the largest not-for-profit provider of home health care services — ranked by number of visits — in the nation, as well as the nation’s leading provider of PACE (Program of All Inclusive Care for the Elderly) based on the number of available programs. For more information, visit www.trinity-health.org. You can also follow @TrinityHealthMI on Twitter.

Salary : $18 - $25