What are the responsibilities and job description for the Full Time Assistant Manager position at Michael Kors?
Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.
If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!
ESSENTIAL JOB RESPONSIBILITIES
- Meet personal and store sales goals
- Assist in the tracking, monitoring, and communication of business results
- Ensure an elevated level of sales and service is practiced by all associates; lead by example
- Continue to develop personal sales techniques and assist in the development of associates’ sales techniques to maximizesales
- Ensure all sales related policies and procedures are maintained
- Demonstrate an in-depth knowledge of the merchandise, and develop product knowledge among selling staff
- Maintain a keen interest in the fashion industry and market trends
CUSTOMER SERVICE
* Ensure all associates provide the highest level of customer service
- Build and maintain repeat clientele by utilizing personal client book and assisting staff with utilizing their client books
- Resolve all client problems and complaints quickly and effectively
- Assist sales associates with various customer service issues (i.e. dissatisfied customers, returns, defective merchandise)
OPERATIONS
- Collaborate with store manager in areas of risk management, physical security, store cash controls, and inventory management
- Support and assist in staff training in all areas of appropriate register usage and maintenance
- Understand and properly execute all management register functions
- Participate in inventories
- Understand and execute cash control procedures including: bank deposits, safe funds, petty cash
- Only applicable for Offsite drivers: Responsible for driving product to and from the Offsite location on an as needed basis
MERCHANDISING/VISUAL
* Assist in the implementation and maintenance of all merchandising/visual directives
- Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times
- Ensure deliveries are properly processed in a timely manner * Identify and communicate product concerns in a timely manner
- Communicate inventory needs to support the business goal
HUMAN RESOURCES
- Assist in the recruitment, training and development of staff
- Assist in ensuring the integrity of payroll and the payroll process
- Continually evaluate the performance of each associate and provide constant feedback to ensure results
- Resolve all human resources issues in a timely and effective manner, partnering with HR when necessary
- Support and provide follow-up for all training programs, seminars etc.
- Ensure image and grooming standards are professional, reflective of the brand image and adhered to at all times
We are an Equal Opportunity Employer M/D/F/V
Job Type: Full-time
Pay: $26.00 - $28.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Retirement plan
- Vision insurance
Schedule:
- 5x8
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Night shift
- Weekend availability
Supplemental pay types:
- Bonus pay
Ability to commute/relocate:
- Marysville, WA 98271: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 2 years (Required)
Work Location: One location
