Salesforce Administrator

SUMMARY:

As Mid-Level Salesforce Administrator, you’ll play a vital role at MCC. We are looking for a proactive individual that can help us continually improve and enhance our Salesforce platform, gathering requirements and feedback, designing scalable best practice solutions, and managing the product road map. Our Salesforce user experience is of great importance to us, therefore the Salesforce Administrator should enjoy all aspects of user management including support tickets, training, and designing solutions with user satisfaction a priority.

This is a varied business facing role, with the following responsibilities:

• All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
• Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports

• Sandbox environment management
• Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience
• Identify unused or underutilized platform features
• Create a platform roadmap and define priorities, liaising with stakeholders
• Own the communication of any platform changes to end users and stakeholders
• Data management to improve Salesforce data quality, implementing rules and automation as needed
• Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer
• User support tickets
• Monitor and improve user adoption
• New user and ongoing user training
• Technical documentation
Working with integrated applications including: Docusign, Office365, Sharepoint, MS Teams, MCC website, ModelN Price Management system.

• Full-time and permanent opportunity with MCC.
• Full benefits, Holiday pay and PTO.
• Onsite (Simi Valley, CA) preferred. Optional: remote eligible.

Required:

• Strong Salesforce product knowledge and at least 2 years’ of Salesforce Administration hands-on experience with Sales Cloud, Manufacturing.
• Trailhead Badges/Super Badges
• Certified Salesforce Administrator

Desirable:

• Additional Salesforce certifications e.g. Advanced Administrator, Platform App Builder
• Bachelor’s/Postgraduate degree, or professional qualification

Knowledge, Skills, and Abilities:

• A proactive attitude to platform enhancements
• Designing scalable, best practice solutions
• Excellent relationship-building skills
• Ability to liaise with stakeholders at all levels
• Translating requirements into technical solutions
• Experience in change management and governance
• Training end users and key stakeholders
• Technical documentation
• Available and responsive to questions
• Experience implementing Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports

• Demonstrates continued personal/professional development
• Active in the Salesforce community

MCC offers a great culture and work environment, MCC also offers the following benefits:

Health Insurance

• Medical
• Dental
• Vision
• Basic Life and AD&D
• Supplemental Life & AD&D
• Long-Term Disability
• Health Care and Dependent Care Flexible Spending Accounts (FSAs)
• Health Savings Accounts (HSAs) with employer contribution

Paid Time Off

• Paid Time Off
• Paid Holidays
• Jury/Witness Duty Leave
• Bereavement Leave
• Parental Leave Salary Continuation
• Short-Term Disability Salary Continuation

Other Benefits related to the position:

• Flexible working hours
• Salesforce certification reimbursement
• Attend Salesforce and Salesforce community events with full reimbursement for costs associated with attending i.e. travel, registration, etc