Implementation Specialist - Micros Simphony - Restaurant Point of Sale

About Us:
We are a leading provider of innovative technology solutions for the Restaurant and Hospitality industry on Long Island. Our cutting-edge point-of-sale (POS) systems help businesses streamline operations, enhance customer experience, and drive growth. As we expand our offerings, we are looking for a skilled Micros Simphony Implementation Specialist to join our team.

Job Description:
As a Micros Simphony Implementation Specialist, you will play a critical role in implementing our POS solutions for our clients in the restaurant and hospitality industry. You will be responsible for configuring and customizing the Micros Simphony POS system to meet the unique needs of each client. This role requires travel to client locations to oversee the implementation process and provide training and support to end-users.

Your General Duties:

• Conduct site surveys for proper network and electrical requirements.
• Consult with end uses on programming needs and feature sets required by the end user.
• You will provide system analysis and programming, as well as training for projects assigned.
• You will train customers on the use, programming and maintenance of the product
• Preform the complete installation of a POS System.
• Perform Live Support (sometimes at night and over the weekend)
• You will schedule and adjust your hours of work based on an ever-changing schedule.
• You will work independently with minimal supervision and be able to handle at least 95% of all situations on your own.
• Ability to travel to client locations as needed (up to 50% travel may be required).

Your Special Skills:

• Communication and Customer Service. You will posses the ability or skill to maintain appropriate communication with the client.
• You will have an outgoing, strong “people-person” personality.
• You will have sharp listening, creative questioning, and good note taking skills to gain a clear understanding of the application and needs in order to provide an effective solution.
• You will have good planning, organization, and time management skills without the constant intervention of supervisors, so that several ongoing projects can be moved along and completed on schedule.
• You will have the ability to work quickly and efficiently to meet deadlines.
• You will have good creative problem solving skills, be an independent thinker, and have a dedication to customer satisfaction.
• You will have a positive “can-do” attitude, energy and enthusiasm, as well as as people contact.

The Requirements Needed for You to Perform:

• You will have knowledge of the RESTAURANT industry.
• You will be able to lift and transport multiple terminals and computers (approximately up to 40 lbs.) to various customer sites for an installation.
• Your transportation will include the delivery of this equipment in your personal vehicle, and requires a valid driver’s license with a good driving record, with insurance requirements as specified in the employee handbook.
• You will be provided an Automobile allowance.

Your Availability to Work what Hours:

• You will be able to schedule and work the type of hours based on the type of installation project required, their hours of operation, as well as their deadlines.
• Your project hours will require working at night and on weekends for Restaurant (often) installation projects. These hours are during times when clients with new systems need your availability for assistance.
• You will be responsible for the management and scheduling of your projects, in coordination with the overall needs of the company.
• The size and nature of your installation will determine the amount of training and support required outside of our regular business hours.
• You will generally be working regular business hours when not installing a system.
• You will travel out of town to attend remote site installations, on occasion.

Your Training Needed:

• You will have a college degree (recommended), but if not, then you will have been in a Restaurant management related field and/or in an accounting related field.
• You will have had several years of practical, on the job experience in RESTAURANTS.
• You will have had the advanced intellectual knowledge and prolonged prior job experience in the support of POS computer systems specifically in the RESTAURANT vertical markets.
• You will be involved in ongoing training in technological advancements and new products entering the market. Your training will never end but will be progressive, just as technology is.

Equal Opportunity Employer m/f/d/v.

Job Type: Full-time

Pay: $60,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus opportunities
• Commission pay

Ability to Relocate:

• Holbrook, NY 11741: Relocate before starting work (Required)

Work Location: In person

Salary : $60,000 - $80,000