General Manager

The Microtel Inn @ University Place is located just minutes for shopping and dining options. Additionally UNCC is just 3 miles away. This 96 room property is in a busy business corroder and lots of transient traffic for the amplatheater/concerts. We are looking for an energetic, optimistic personality that has experience managing a facility and staff.

GM DUTIES AND RESPONSIBILITIES:

• Oversee the operations functions of the hotel.

• Hold regular briefings and meetings with all head of departments.

• Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.

• Lead all key property issues including capital projects, customer service and refurbishment.

• Handling complaints, and oversee the service recovery procedures.

• Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan.

• Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.

• Ensure all decisions are made in the best interest of the hotels and management.

• Deliver hotel budget goals and set other short and long term strategic goals for the property.

• Developing improvement actions, carry out costs savings.

• Closely monitor the hotels business reports on a daily basis and take decisions accordingly.

• Maximizing room yield and hotels / resort revenue through innovative sales practices and yield management programs.

• Draw up plans and budget (revenues, costs, etc.) for the owners.

• Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipments and services.

• Act as a final decision maker in hiring a key staffs.

• Overseeing and managing all departments and working closely with department heads on a daily basis.

• Be accountable for responsibilities of department heads and take ownership of all guest complaints.

• Provide effective leadership to hotel team members.

• Lead in all aspects of business planning.

• Responsible for safeguarding the quality of operations both (internal & external audits).

• PREREQUISITES:

The ideal candidate is a seasoned and highly intelligent hotel professional with outstanding, management skills and extensive hands-on experience. Available to work when needed, including weekends, holidays, and nights.

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

• Paid time off

Schedule:

• 8 hour shift

Supplemental Pay:

• Bonus pay

Ability to commute/relocate:

• Charlotte, NC 28262: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location