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Diagnostics- MLT/MT/Laboratorian-Technical support trainer

MicroVet Diagnostics
Las Vegas, NV Full Time
POSTED ON 5/10/2024

JOB DESCRIPTION:

Position Title: Diagnostics- MLT/MT/Laboratorian/Technical Support Specialist

Status: Full-Time/Exempt

Typically Reports To: CEO/ Director of Diagnostics and Sales Director

Benefits: Full Benefits

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JOB OVERVIEW:

MLT/MT and military trained laboratorian will assist with all new and existing customer equipment training and technical support, including class-room instruction for new customers, remote learning within the customers facilities and continued technical support of those customers as issues arise (whether by means of phone, email, text or video). Will obtain and maintain thorough knowledge of all of the diagnostic equipment and assays that MicroVet Diagnostics provides to the customers. Assist sales and marketing with updated product information and technical aspects.

DUTIES AND RESPONSIBILITIES:

  • Deliver training in a variety of formats, including both virtual and onsite classroom settings.
  • Collaborate and create training resources as new products are onboarded.
  • Cultivate relationships with internal and external customers.
  • Provide comprehensive product expertise to internal and external customers.
  • Remain current on MicroVet products and related technologies as they emerge.
  • Collaborate with our customers while providing training services and technical support to help leverage their use of our products for maximum impact.
  • Serve as a technical support liaison for our customers and sales team to ensure all questions and concerns are answered and resolved in a timely manner, either by site-visits (if deemed necessary) or phone, email, text and virtual video means.
  • Work directly with sales and marketing team to address better marketing materials and provide needed information.

Job Type: Full-time

Pay: $50,000.00 - $80,000.00 per year

Benefits:

  • 401(k) matching
  • Health insurance
  • Paid time off

Schedule:

  • Monday to Friday

Education:

  • Associate (Preferred)

Experience:

  • MLT/MT/Laboratory: 1 year (Preferred)

Work Location: In person

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