Shop Manager

OUR MIDAS GUARANTEES

Midas is committed to earning your trust by providing you with the expertise, value and responsiveness you expect... every time you visit us.
We believe that auto care should be a hassle-free experience. For over 50 years, we have built trusted customer relationships based on Midas reliability and professional service. And because we know that quality parts and services are important to you, we stand behind them with our guarantees.

In fact, we guarantee* all our work. And, we're known for our lifetime-guaranteed brake pads, shoes, mufflers and shocks and struts*. Our limited lifetime guarantee is valid for as long as you own your car.

Yes, we are a company on the move, motivated by the values that have made us a success: trust, service, reliability and the famous "customer first" commitment that built the Midas brand.

Responsibilities:

• Ability to communicate clearly to customers on services performed on their vehicles
• Work with customers to schedule appointments, prepare service estimates, and sell maintenance service.
• Devote himself/herself to insuring satisfaction to customers.
• Determine management, production and quality requirements by asking questions and listening.
• Maintain a follow-up system that encourages follow through with assigned projects.
• Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
• Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
• Understand the terminology of the business and keep abreast of technology changes in products and services.
• Know and understand the federal, state and local requirements which govern the company’s business.
• Follow lawful directions from supervisors.
• Understand and follow work rules and procedures.
• Participate in performance management.
• Interact well with others and be a positive influence on employee morale.
• Uphold the company’s non-disclosure and confidentiality policies and agreements.
• Determine costs and completion date. Communicate expected repair time to customer.
• Analyze progress to maximize efficiency and maintain high quality of repairs.
• Delegate jobs to technicians as appropriate considering skill level. Effectively utilize current resources.
• Prior to the start of a repair job, ascertain the correct part numbers on repair orders and help the parts department pull and post the appropriate parts.
• Diagnose problems correctly and accurately describe those problems on the repair order.
• Together with the service department manager work to establish and maintain an effective and proficient service department with excellent customer satisfaction.
• Become familiar and proficient with all phases of the computer system needed for parts and service management, developing and maintaining the skills required.
• Start repair orders for warranty, customer paid, and internal repair.
• Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty.
• Be polite and friendly and greet customers promptly.
• Conduct telephone transactions courteously, and quickly.
• Provide excellent customer service for all customers whether external and internal.
• Sell supplementary services by notifying the customer of service specials or any additional work that is needed on their vehicle.
• Notify customers promptly regarding any delays, changes, or additional work that is required.
• When repeat repairs are presented, give special attention as needed to make sure the issue is corrected.
• Do not make commitments to customers that cannot be met, or are not likely to be met. Communicate with customers to keep expectation levels appropriate.

Requirements:

2 years previous experience as an Automotive Service Advisor required. Proven record of achieving exceptional Customer Satisfaction and delivering a world class service experience

• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Ability to work in a fast-paced team environment

Job-Specific Expectations

Other

• Ability to read and comprehend instructions and information.
• Professional appearance.
• Excellent communication skills.
• Ability to meet company's production and quality standards.

Physical Requirements/ Surroundings Sitting -on a regular basis Standing-on a regular basis

• Walking -on a regular basis**
• Bending, twisting and/or stooping -on a regular basis**
• Kneeling and/or Squatting -on a regular basis**
• Lifting-over 50 lbs infrequently**
• Reaching and/or lifting overhead -on a regular basis**
• Climbing -stairs sometimes**
• Repetitive hand/finger movement -on a regular basis**
• Grasping/grabbing with hands -on a regular basis**
• Pushing and Pulling -on a regular basisJob Type: Full-time**

*

Job Type: Full-time

Pay: $65,000.00 - $100,000.00 per year

Benefits:

• Employee assistance program
• Employee discount
• Paid time off
• Professional development assistance

Schedule:

• 8 hour shift
• Weekend availability

Work Location: One location

Salary : $65,000 - $100,000