What are the responsibilities and job description for the Support specialist position at Middesk?
Location
San Francisco, New York
About Middesk
Middesk's mission is to enable every business to access the products and services they need to grow and thrive. We believe that if we can make it easy for a business to access financial products, hire new employees, and transact with other businesses, that we increase the odds of success for that business to contribute to its community and the broader economy.
Our Identity product provides accurate, complete information that financial services companies need to make efficient onboarding decisions.
Our Agent product makes it easy for employers to file with the state and federal agencies needed to establish their business across the country.
Our customers include Affirm, Brex, Plaid, Mercury, Divvy, Rippling, Gusto, and others.
Based in San Francisco, CA, Middesk is backed by Sequoia Capital, Accel Partners, and Y Combinator.
About The Role
As part of Middesks founding Support team, you will play a central role in ensuring our customers are continually finding value in our product / s.
Your contributions will have a direct impact on how our customers use the Middesk product.
The processes and techniques that you bring to Middesk will become the backbone of our product and our operations organization.
As a Support Specialist, youll form a critical piece of our future team.
What Youll Achieve
- Become an expert in our product / s
- Build and establish trust with our customers and help them navigate Middesk
- You will cultivate a deep understanding of industry technology and trends to exceed client expectations
- Help create internal and external documentation on our products and processes
- Work cross-functionally with Engineering, Sales, and Product to implement new products, improve existing processes, and create multi-team procedures
- Analyze business inefficiencies and propose solutions to our leadership team
- Work cross-functionally to analyze data and drive ad hoc initiatives to completion
- Contribute to and help build out thorough documentation
Many backgrounds could fit this role, but the ideal candidate :
- Has 2 or more years of relevant professional experience in support, operations, or similar fields (e.g., fraud, risk)
- Demonstrates excellent research, critical thinking, and customer service skills
- Has worked in fast-moving, high growth B2B environments
- Is process and solution oriented, works with a high attention to detail, and is comfortable making decisions with available resources
- Has a consistent track record of exceeding expectations
- Feels a sense of accountability to the team and expects the same in return
- Is endlessly curious about how and why systems work how they do
- Is a listener, has a growth mindset, and brings an openness and humility to learn
- Appreciates healthy candor
Why Youll Love It Here
- Curiosity to go deep : We are all working to get better at our craft. We don't expect you to be perfect day #1, but we want you to share our appetite for constant learning and improvement.
- Moving forward together : We're in this together, you will always have support from your cross functional counterparts.
We achieve our results as a team....and celebrate as a team ;)!
Customer empathy and advocacy : Our customer's problems are our problems. Our team works very hard to understand core issues and create novel solutions.
We expect you to advocate for their perspective in where we need to focus.
Personal and professional development : We're early in our journey, which means that there is an opportunity to learn how each piece of our business works.
Whether you're looking to understand how product management, fundraising, or hiring works, you can be sure that we'll be able to position work to help you develop in these areas.
Middesk is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity / expression, sexual orientation, veteran or military status, or any other category protected under the law.
Middesk is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.
We are committed to providing a positive interview experience for every candidate. If any accommodations are needed during the interview process, please let us know by contacting careers@middesk.com.
Last updated : 2024-09-19
