AV Support Specialist I

Middle Georgia State University (MGA), a multi-campus, baccalaureate and graduate degree granting public institution, is the most affordable public state university in Georgia. MGA has five campuses-Macon, Cochran, Dublin, Eastman, and Warner Robins, all located in central Georgia-and global outreach through its fully-online campus. Its enrollment of 8,000 students is largely comprised of students from most of Georgia's 159 counties. The University has six academic schools, including Georgia's flagship aviation university, that support its mission to educate and graduate inspired, lifelong learners whose scholarship and careers enhance the state.

This position assists with the operation and support of Middle Georgia State University's audio/visual equipment and collaboration systems on all campuses. In addition, the position provides production support for MGA events and supports academic units with all audio/visual needs. This position is primarily based on the Macon campus but will require travel to all MGA campuses.

Duty 1 -
Trains staff on audio/visual and collaborative system use cases, setup, and maintenance.

Duty 2 -
Maintains and repairs audio/visual equipment across all campuses.

Duty 3 -
Understands and supports video conferencing and video capture.

Duty 4 -
Provides production planning and support for university events.

Duty 5 -
Assist with managing and maintaining distance learning and campus collaboration platforms.

Duty 6 -
Develops written and in-person training for faculty and staff on collaboration systems.

Duty 7 -
Installs or assists in installing A/V systems.

Duty 8 -
Troubleshoots and diagnoses A/V system problems.

Duty 9 -
Assist with the oversight of all video conferencing and external audio/visual needs for academic classes and events.

Duty 10 -
Recommends and/or performs minor maintenance to correct problems based on knowledge of system operations.

Duty 11 -
Occasionally, assist technical staff on projects, AV issues, and other day-to-day operations.

Duty 12 -
Performs with other assigned duties that support the IT Services Manager.

Educational Requirements
High School diploma or equivalent
Knowledge of a wide variety of audiovisual systems and PC/MAC operations.

Other Required Qualifications
Occasionally, may be required to support university events after hours.

Required Experience
Demonstrated ability to efficiently manage resources and time.

Preferred Educational Qualifications

Advance knowledge of user applications such as Microsoft Office/Office 365

Preferred Experience

Experience with streaming and live event setup
At least two years of audiovisual related experience

Other Preferred Qualifications

Aptitude for the adoption and understanding of new technologies.

Knowledge of the installation, maintenance and repair of computer hardware, software and peripherals.
Knowledge of the installation, maintenance, repair and operation of audio/visual equipment.
Knowledge of customer support principles and practices.
Skill in decision making and problem solving.
Skill in interpersonal relations and in dealing with the public.
Skill in oral and written communication.

Middle Georgia State University is an equal employment, equal access, and equal educational opportunity. It is the policy of the Middle Georgia State University to recruit, hire, train, promote and educate persons without regard to race, color, national or ethnic origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws (including Title VI, Title VII, Title IX, Sections 503, and 504, ADEA, ADA, E.O. 11246, and Rev. Proc. 75-50).

For questions or more detailed information regarding this policy, please contact the Middle Georgia State University Office of Human Resources at 471.478.2010. Individuals requiring disability related accommodations for participation in any event or to obtain print materials in an alternative format, please contact Human Resources.

Every member of the USG community is required to adhere to the USG Statement of Core Values - Integrity, Excellence, Accountability, and Respect - that form and guide the daily work of the organization.

Middle Georgia State University is committed to four core values in what we do and represent:
CORE VALUES: Stewardship - Engagement - Adaptability - Learning

This is a non-exempt (hourly paid) position and includes a comprehensive benefits package. Benefits include:

• Health insurance
• Dental
• Vision
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Life Insurance
• Sick Leave
• Vacation Leave
• Parental Leave
• Retirement
• Employee discounts
• Tuition reimbursement

Employment offer is contingent upon completing a background investigation including a criminal background check demonstrating your employment eligibility with MGA, as determined by MGA in its sole discretion, confirmation of the credentials and employment history reflected in your application material and, if applicable, a satisfactory credit check.