What are the responsibilities and job description for the Night/Weekend Dispatcher position at Middleton Heat & Air?
Job description
Main Job Tasks and Responsibilities
- answer inbound telephone calls
- qualify customer inquiries and transfer to correct department/person
- take service calls, set up new accounts, and schedule accordingly with customer
- make outgoing calls to schedule appointments with existing contract customers
- enter new customer information into system
- update existing customer information
- follow up customer calls where necessary
- document all call information according to standard operating procedures
Education and Experience
- bachelor's degree is preferred but not required
- proficient in relevant computer applications
- required language proficiency
- knowledge of customer service principles and practices
- knowledge of accounting/billing practices
- knowledge of call center telephony and technology
- some experience in a call center or customer service environment
- good data entry and typing skills (65 WPM minimum)
- knowledge of administration and clerical processes
Key Competencies
- verbal and written communication skills
- listening skills
- problem analysis and problem solving
- basic accounting skills
- customer service orientation
- organizational skills
- attention to detail
- judgment
- adaptability
- team work
- stress tolerance
- resilience
Accepting resumes via email.
Pay: $17-20.00 per hour
Schedule: Friday 4-8pm/Saturday & Sunday 8am -8pm (Weekday schedule may vary)
Job Type: Part-time
Pay: $17.00 - $20.00 per hour
Schedule:
- Night shift
- Weekend availability
Work Location: One location
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