What are the responsibilities and job description for the Automotive Service Writer position at Midland Diesel Service?
About Us:
Midland Diesel Service has been the region & leader in diesel repair, fuel injection repair, and diesel parts for over 70 years. Our family-owned business takes pride in serving Fargo-Moorhead, Minot, and beyond with top-notch diesel repair and maintenance Services. As a fourth-generation business, we are committed to providing our customers with the highest quality workmanship and service while priding ourselves on our long-standing tradition of quality, integrity, and exceptional customer service.
Position Overview:
We are seeking a knowledgeable and customer-focused Service Advisor/Writer to join our team. This role is crucial in ensuring our customers receive exceptional service and support. The ideal candidate will have experience in diesel engines, fuel injection systems, and parts sales.
Key Responsibilities:
Customer Service: Greet customers, assess their needs, and provide detailed information about our services, including truck repairs, maintenance, and fuel injection services.
Service Coordination: Schedule and coordinate service appointments, ensuring timely and efficient workflow in the shop.
Estimate Preparation: Prepare and present accurate service estimates, including labor, parts, and other costs.
Technical Expertise: Provide technical advice and recommendations to customers regarding their diesel vehicles, fuel injection systems, and parts needs.
Parts Sales: Assist customers with parts sales, ensuring they receive the correct parts and accessories for their diesel vehicles.
Parts Management: Order parts for technicians and ensure they have the parts they need to complete their work efficiently.
Communication: Maintain clear and effective communication between customers, technicians, and management.
Documentation: Accurately document service details, customer information, and parts inventory in our system.
Qualifications:
Strong knowledge of diesel engines, fuel injection systems, and related components.
Previous experience in a service advisor or writer role, preferably in a diesel repair shop.
Excellent customer service and communication skills.
Ability to multitask and manage time effectively in a fast-paced environment.
Proficiency with computer systems and software used in service management.
Detail-oriented and organized.
Benefits:
Paid time off, including sick time, vacation, and holidays
Comprehensive benefits package, including company paid health insurance and retirement plan with company match.
Opportunities for professional development and career advancement.
A supportive and collaborative work environment.
Employee purchase discounts
How to Apply: Interested candidates are invited to submit their resume to jobs@midlanddiesel.com or apply in person at our Fargo location: 120 28th Street South, Fargo, ND 58103.
Join our team at Midland Diesel Service and be part of a company that values expertise, quality, and customer satisfaction.
Midland Diesel Service has been the region & leader in diesel repair, fuel injection repair, and diesel parts for over 70 years. Our family-owned business takes pride in serving Fargo-Moorhead, Minot, and beyond with top-notch diesel repair and maintenance Services. As a fourth-generation business, we are committed to providing our customers with the highest quality workmanship and service while priding ourselves on our long-standing tradition of quality, integrity, and exceptional customer service.
Position Overview:
We are seeking a knowledgeable and customer-focused Service Advisor/Writer to join our team. This role is crucial in ensuring our customers receive exceptional service and support. The ideal candidate will have experience in diesel engines, fuel injection systems, and parts sales.
Key Responsibilities:
Customer Service: Greet customers, assess their needs, and provide detailed information about our services, including truck repairs, maintenance, and fuel injection services.
Service Coordination: Schedule and coordinate service appointments, ensuring timely and efficient workflow in the shop.
Estimate Preparation: Prepare and present accurate service estimates, including labor, parts, and other costs.
Technical Expertise: Provide technical advice and recommendations to customers regarding their diesel vehicles, fuel injection systems, and parts needs.
Parts Sales: Assist customers with parts sales, ensuring they receive the correct parts and accessories for their diesel vehicles.
Parts Management: Order parts for technicians and ensure they have the parts they need to complete their work efficiently.
Communication: Maintain clear and effective communication between customers, technicians, and management.
Documentation: Accurately document service details, customer information, and parts inventory in our system.
Qualifications:
Strong knowledge of diesel engines, fuel injection systems, and related components.
Previous experience in a service advisor or writer role, preferably in a diesel repair shop.
Excellent customer service and communication skills.
Ability to multitask and manage time effectively in a fast-paced environment.
Proficiency with computer systems and software used in service management.
Detail-oriented and organized.
Benefits:
Paid time off, including sick time, vacation, and holidays
Comprehensive benefits package, including company paid health insurance and retirement plan with company match.
Opportunities for professional development and career advancement.
A supportive and collaborative work environment.
Employee purchase discounts
How to Apply: Interested candidates are invited to submit their resume to jobs@midlanddiesel.com or apply in person at our Fargo location: 120 28th Street South, Fargo, ND 58103.
Join our team at Midland Diesel Service and be part of a company that values expertise, quality, and customer satisfaction.
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