HME Customer Relations Specialist

Description

Position HME Customer Relations Specialist 

Reports to HME Manager

Result Statement To support the Midwest Family Health team, with designated duties and responsibilities resulting in proactive approaches as well as engaged and well-trained teams thriving in a culture adherent to the company mission, vision, and values

Experience Retail sales, customer service, home care, and/or medical terminology experience preferred

Other Requirements Valid Driver’s License required

Dependable vehicle

Requirements

Expectations

•  Promote and adhere to the mission, vision and values of Midwest Family Health
•  Honest, loyal and trustworthy
•  Friendly and energetic personality
•  Ability to handle multiple tasks within prescribed timeframes efficiently and effectively
•  Ability to take initiative to fulfill the duties and responsibilities of position
•  Must be detail-oriented and able to maintain an organized workflow
•  Must be committed to close follow-up and timely completion of all assigned tasks
•  Possess advanced computer and data input skills
•  Skilled in operation of basic office equipment such as copier, fax, and telephone
•  Skilled in use of Microsoft Office, especially Excel and Word, software
•  Ability to become skilled in use of Pioneer Rx and Brightree software
•  Must be able to communicate and work well with pharmacists, RRTs, RNs, health care professionals, patients, peers and superiors in a cordial and professional manner
•  Ability to use cash register and 10-key calculator with accuracy and efficiency
•  Excellent math and verbal skills
•  Ability to sit and/or stand for long periods of time
•  Ability to climb stepladders, bend, twist and maneuver in tight spaces
•  Vision and hearing correctable to normal
•  Ability to lift up to 40 pounds
•  Ability to read, write and speak English fluently
•  Good short and long-term memory
•  Recognize own limitations and seek assistance when required
•  Function within the limits of the law and Midwest Family Health policies and procedures and the employee manual

ESSENTIAL DUTIES AND RESPONSIBILITIES:

•  Assist customers with the selection of merchandise.
•  Utilize the Point-of-Sale system to process customer purchases and payments.
•  Assist with the receiving, restocking, ordering and facing of merchandise.
•  Assist with marketing and publicity activities.
•  Answer phone calls as needed.
•  Occasional prescription deliveries to customers within the city limits.

HME EMPHASIS CAREER TRACK:

HME CUSTOMER RELATIONS SPECIALIST:

•  Assist patients with HME equipment and supplies, rentals, sales, solutions and answering questions.
•  Document and maintain organized and helpful notes in addition to documentation that is required by policies and regulations for HME rentals and sales.
•  Communicate with prescribers (i.e. physicians) and their agents to obtain prescriptions, documentation, and/or refill authorizations related to HME products.
•  Assist with the management, organization, and distribution of HME inventory.
•  Requisition equipment, supplies and materials through approved vendors within authority and budget.
•  Manage sales and inventory of therapeutic shoes (primary focus on diabetic patients):
• Obtain and maintain shoe fitter licensure.
• Evaluate, measure, and provide patients with therapeutic shoes and special inserts.
• Communicate and schedule with patients as eligible for new shoes.
• Maintain organized files and follow up with patients.
• Responsible for proper documentation, coordination, ordering, and billing for therapeutic shoes.
• Market custom insoles and shoes.
•  Occasional delivery of oxygen and/or medical equipment to patients.

OTHER:

•  Use of personal vehicle is occasionally required – mileage to be reimbursed at the federal rate.
•  After hours on call duties (in rotation with other staff).
•  Function within the limits of the law and Midwest Family Health policies and procedures and the employee manual.
•  Perform other tasks and duties as assigned to assist in the smooth, efficient operation of the store.