Customer Relations Specialist

Overview

Spirit AeroSystems designs and builds aerostructures for both commercial and defense customers. With headquarters in Wichita, Kansas, Spirit operates sites in the U.S., U.K., France and Malaysia. The company's core products include fuselages, pylons, nacelles and wing components for the world's premier aircraft. Spirit AeroSystems focuses on affordable, innovative composite and aluminum manufacturing solutions to support customers around the globe.

Location: Wichita, KS (Onsite)

Responsibilities

• Represent the company, providing exceptional customer service to both internal and external stakeholders.
• Manage processes independently, requiring no direct oversight of staff and minimal supervision
• Collaborate across departments to meet customer product needs promptly.
• Coordinate internally with various departments to fulfill responsibilities effectively.
• Multitask and prioritize effectively under pressure.
• Implement escalation strategies to resolve issues promptly.
• Go above and beyond to exceed customer expectations.
• Foster a team-oriented mindset, prioritizing customer needs and collaborating with colleagues.
• Available for occasional overtime as needed.
• Serve commercial and military sectors, adhering to industry regulations and standards.
• Building and managing metrics while ensuring accountability for meeting them. 
• Administering estimation and quoting processes by delivering pricing to customers.

Qualifications

Required Qualifications:

• Bachelor's Degree with a minimum of 6 years of relevant experience, or a Master's degree with at least 4 years of experience.

Preferred Experience:

• Experience within the defense and aftermarket sectors.
• Knowledge of contracting procedures.
• Prior experience in customer service within aircraft or comparable manufacturing sectors
• Proficiency in SAP and Microsoft Office Suite (Word, Excel, PowerPoint).
• Previous exposure to business development.

Spirit AeroSystems is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, marital or civil partnership status, pregnancy, age, disability, veteran status or any other protected factor under federal, state or local law.