Customer Accounts Associate

Midwest Veterinary Supply is seeking a Customer Accounts Associate for our Lakeville, Minnesota corporate office.   

Job Summary:                                                              

The Customer Accounts Associate is responsible for facilitating and handling the customer account onboarding process to ensure compliance with federal, state, and local laws and regulations. This role will review new customer applications and existing customer account update requests, entering the information into the customer database to establish or update an account. Ensure compliance with legal requirements, obtaining necessary documentation and licensing from customers, and entering data timely and accurately. 

Essential Job Functions:                               

•  Review, update, and enter customer account application submissions within the company database to create a new customer account or amend an existing account by inputting the required information into the customer database.
• Communicate and coordinate with Inside/Outside Sales Representatives, Accounts Receivable, Accounting and customers to collect or correct missing documentation, as well as advise on expected timelines and updates.
• Contact regulatory authorities by phone or email to verify customer licensing information, maintaining professional verbal and written communications.
• Conduct audits to proactively review the customer account database for accuracy and compliance.
• Assist with activities to research and collect information on regulations that affect licensing to ensure compliance with federal, state, and local laws and regulations.

Job Requirements & Qualifications:

• Must be able to perform each essential function satisfactorily
• A High School Diploma or equivalent (GED) required
• A minimum of two years of data entry and customer service experience preferred.
• The ability to meet timelines in high paced work environment.
• Ability to read, write and speak English
• Ability to read and interpret documents such as safety rules, employment policies, operating instructions, and procedural manuals.
• A working knowledge of general accounts receivable principles
• Excellent listening, verbal, and written communication skills, including the ability to demonstrate diplomacy and professionalism.
• Proficiency in using a variety of computer applications to include Microsoft Office
• Strong organizational skills and the ability to multitask
• Must be self-motivated and able to work independently
• The ability to effectively work with others throughout the organization
• Ability to work accurately with highly detailed information

Mental & Physical Demands:               

• Attention to detail to ensure accuracy
• Regular interaction with people, team-player
• Potential for stress related to a typical receivables problem resolution process
• Continuous use of hands for writing and computer keyboard
• Continuous use of a computer monitor requiring close vision
• Frequent use of a telephone – listening and speaking
• Ability to work at a desk throughout the day

Job duties and requirements may be subject to modification to reasonably accommodate individuals with disabilities. Requirements are representative of the minimum levels of education, experience and skills required to perform the essential functions of this job. The job description does not constitute a written or implied contract of employment. Midwest Veterinary Supply reserves the right to revise or change job duties and responsibilities as the need arises.

Equipment Used:

 Regularly uses typical office equipment including computer keyboard and terminal, telephone, fax, and copier.

Work Environment:

 Work is typically performed in an office environment Monday through Friday. Working more than 40 hours per workweek may be required.

Salary/Benefits:        

We offer competitive pay and a comprehensive benefits package including Medical, Dental and Vision insurance, Life and Accidental Death & Dismemberment (AD&D) insurance, Short- and Long-Term Disability insurance, a 401k plan, paid holidays, and Paid Time Off (PTO).  Our work environment is business casual and we like to have fun with weekly relaxed dress days, monthly breakfasts and birthday celebrations, and regular events like holiday contests, cookouts, and employee appreciation celebrations.

About Us:

Midwest Veterinary Supply, Inc. (MVS) has provided quality service and merchandise to the veterinary profession since 1961. Our products are distributed from eight branches located in key geographic locations within our trade area. We take great pride in getting our orders out the same day as called in and having the product in the customer's hand the next day. MVS carries products and equipment from most major manufacturers. As we continue to grow, our goal will be, as it has always been, to provide the veterinary profession the very best in service along with quality merchandise at fair and competitive prices. 

Midwest Veterinary Supply believes in providing equal employment opportunities for all employees and will not violate any law prohibiting discrimination for or against any employee or applicant for employment on the basis of any characteristic protected under local, state, or federal statute, ordinance, or regulation.  To view applicable employment notices, please click here to visit our Careers page.  California residents, click here to view the California Consumer Privacy Act Disclosure.