Assistant Retail Manager

At MidWestOne, our people are number one in everything we do. We are a community bank with a culture based on integrity and customer care. The people on our team are the foundation of our success. If you're ready to work for an organization that values you, develops your talents and helps you grow personally and professionally, then look no further.

Has direct supervisory management of assigned bank staff (Service Associates, Personal Banking staff). Ensures staffing, security, compliance, and operations are maintained and practiced under the leadership and direction of the Retail Managing Officer. Performs Personal Banker duties in addition to supervision by managing the mix of sales, service and referrals. Personally, responsible for relationship banking through the growth of retail deposit and loan products and services. Participates in bank public relations events and community activities to enhance image and personal client contacts.

• Directly supervises Service Associate staff: planning, assigning and directing work.
• Counsels, coaches, rewards, disciplines and makes recommendations, if necessary, to terminate staff if necessary, in coordination with the Human Resources Department.
• Write and conducts timely performance evaluations, employee documentation throughout the year, and coordinates overall employee development in coordination with the Retail Manager.
• Monitors the sales and referral efforts of service associates through effective managing of the scorecard program.
• Interviews and hires for service associate replacement personnel in coordination with the Retail Manager and the Human Resources Department.
• Makes salary adjustment recommendations for service associate personnel in conjunction with operating budget and salary administration guidelines.
• Supports and carries out the human resources policies and practices of the Bank.
• Handles other personnel management duties as required.
• Assumes overall responsibility for the following operational duties:
  • Various branch office reports
  • Maintenance of records and supplies
  • Management and oversight of security activities, training, and documentation for the office
  • Enforcement of bank policies as they relate to security, service, and operations
  • Projects or assignments under the direction of the Retail Manager

• Participates in the retail incentive plans as assigned per position.
• Opens retail banking accounts, safe deposit, Certificate of Deposits, and IRA accounts. Meets customers' needs while cross-selling other MWO services to enhance the customer relationship.
• Coordinates with the bank's lending areas in originating and processing loan applications; handles loan closings and collection activities and has a personal lending limit.
• Prepares and maintains correspondence/files for customers and prospects.
• Motivates office employees through effective communications and training; promotes their interest and participation in cross-selling and referring bank products and services. Works with employees regularly through individual and team efforts to assist them in establishing and attaining their referral goals.

• Competitive base compensation with additional performance-based incentives/bonus potential (incentives and bonus will vary depending on role)
• Career growth opportunities
• Continuous learning opportunities
• 401(k) Retirement Plan with company match with immediate vesting
• Employee Stock Ownership Plan
• Employer provided group life insurance with option to purchase additional life insurance for you and your family members
• Employer provided long term and short term disability insurance
• Paid Time Off, Paid Holidays, Parental/Grandparent Leave, and more!
• Medical, Dental, and Vision insurance
• Flex spending plan & Health savings accounts
• Additional Insurance options to meet your personal needs: Pet Insurance and Critical Illness and Accident insurance
• Student Loan Debt Reduction Program & Tuition Assistance Plan
• Wellness Program
• Free banking services and other financial services discounts
• Take Your Dog to Work Day in June
• Employee Rally Day- a day of celebration and recognition!

• High school education or equivalent is required.
• Additional coursework in banking and finance classes and or supervisory management seminars preferred.
• Strong working knowledge of teller operations as this relates to operational and technical knowledge.
• Ability to operate general office machines and bank specific equipment required.
• Strong communication skills, written and verbal required.
• May be required to register with the NMLS