ERP Software Support Technician

MIE Solutions is looking for energetic technology professionals to join their world class Software Support Team. Successful candidates for this role will have a passion for helping people, a love of continuous learning and experience in providing technical support to technical and non-technical people in a professional environment. Early Career Candidates are welcomed.

MIE Solutions has a career development roadmap giving stakeholders the ability to both learn and develop new skills and increase the value for both the stakeholder and MIE Solutions. Career paths include leadership, project management, training, consulting, data management, IT, development, quality testing, sales and marketing.

Responsibilities:

• Customer Support via phone, video conference and email for MIE Solution’s proprietary Enterprise Resource Planning (ERP) product managing manufacturing environments throughout the United States, Canada, Australia, and New Zealand.
• Time Management through Google Calendar
• Workload metrics and Zoho Desk customer support ticketing system.
• Interdepartmental Collaboration
• Detailed documentation of customer interaction and problem-solving process.

Qualifications:

• Intermediate SQL experience
• Exceptional customer service providing superior customer satisfaction
• Ability to WOW customers
• Results oriented
• Strong written and verbal customer service communication skills
• Excellent time management skills
• Perform multiple tasks simultaneously and respond to emergency situations effectively
• Ability to communicate technical/complex information both verbally and in writing.
• Ability to troubleshoot and gather information on technical issues and escalate to appropriate internal teams following defined processes
• Ability to work independently with minimal supervision

Preferred Qualifications:

• Experience in Technical Support, Help Desk or Customer Support
• ERP Software experience is a plus
• Manufacturing experience is a plus
• Finance or accounting experience is a plus

Benefits:

• Positive office culture and quality working environment
• Generous Base Salary with training and testing based merit increases
• Paid Training – New Hire
• Medical Insurance through California Choice (Silver Plan) 100% Employee, 50% Dependents
• Paid Vacation
• Paid Sick Days
• Paid Holidays
• 401K & Employer Match
• Life Insurance
• Business casual atmosphere
• Company related expense reimbursement

Physical and Environmental Demands:

• Sitting – Constantly (6-8 hours/daily) Ergonomic accommodations available
• Walking – Occasionally (0-3 hours/daily)
• Standing-Occasionally (0-3 hours/daily)
• Wheelchair accessible
• Bending (Neck and Waist) – Occasionally (0-3 hours/daily)
• Squatting – Occasionally (0-.3 hours/daily)
• Climbing – Occasionally (0-.3 hours/daily)
• Kneeling - Occasionally (0-.3 hours/daily)
• Crawling – Occasionally (0-.3 hours/daily)
• Twisting (Neck and Waist) – Occasionally (0-3 hours/daily)
• Lifting 11-25 lb – Occasionally (0-3 hours/daily)
• Carrying 11-25 lb – Occasionally (0-3 hours/daily)

About the Company:

MIE Solutions is a worldwide leading provider of production control software for the entire manufacturing sector. We offer a variety of innovative software products for integrating business data, allowing organizations to make informed decisions for streamlining their business processes, resulting in maximum efficiency and immediate ROI. Companies of all sizes have used our products to bring their business to the next level, improving their manufacturing productivity and quality.

Interested parties should reply with their resume.

Do Not Call the Company Directly

MIE Solutions is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected Veteran status, or any other characteristic protected by federal, state or local law

Keywords: Tech Support, Troubleshooting, Networking, Servers, Help Desk, Customer Support

Job Type: Full-time

Pay: $19.23 - $23.04 per hour

Benefits:

• 401(k)
• 401(k) matching
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Work Location: In person

Salary : $19 - $23