What are the responsibilities and job description for the Credit Associate position at Milbank Manufacturing?
Position Qualifications
Education: High school diploma or GED; some post-high school business courses preferred
Experience/Skills/Abilities: Two to three years’ experience in collections and financial analysis preferred.
Duties and Responsibilities
Communication:
- Oral communication – Establish and maintain effective work relationships with new and existing customers, sales representatives, and co-workers through a high degree of professionalism and respect.
- Written communication – Write clear, concise, and complete correspondence and notes.
Maintain Credit and Collection Systems:
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Review open accounts for collection efforts:
- Follow up on past due balances.
- Make decisions or recommendations on pending orders, reducing payment terms, turning accounts over to a collection agency, closing accounts, adjusting credit limits, and identifying ways to minimize the root causes of past dues.
- Research and resolve all disputed balances that are not pricing, defective or returned material. Identify ways to minimize the root causes of disputes.
- Enter all credit invoices, except ones for returned material.
- Look for ways to improve our processes and eliminate waste.
- Analyze paying habits of customers and contact customers who are consistently delinquent. Address unearned cash discounts, if appropriate.
- Analyze credit information to make decisions or recommendations for credit limits.
- Backup: Set up and maintain bill-to/ship-to customer accounts.
Reporting:
- Prepare reports for approval and/or informational purposes using intermediate Excel functions (for example, Vlookups, filters, subtotals, concatenate, sort)
Projects:
- This position will be involved in projects to assist the CFO and Credit Manager as needed.
Lean Enterprise:
- Establish and utilize frameworks and systems, including tools such as visual management, problem solving, standard work and kaizen.
- Adhere to and promote the HR Pledge.
- Cooperate and commit in a team environment to achieve goals and deliverables.
- Resolve difficult or complicated challenges using the problem-solving process.
- Actively embrace our core principles.
Competencies
- Oral communication - Must communicate in a professional and respectful manner
- Written communication - Must be able to write clear, concise, and complete correspondence and notes.
- Detail-oriented - Pays close attention to detail.
- Thorough - Performs necessary duties and ensures proper follow-up.
- Team effort - Must be able to interact as a team player.
- Customer-oriented - Strives to understand and resolve customers’ issues.
- Analytical - Synthesizes complex or diverse information. Always looks to see if information appears reasonable and follows up on anything unreasonable.
- Problem solving - Identifies and resolves problems in a timely manner and gathers and skillfully analyzes information. Strives to identify the root cause of a problem and ways to eliminate or minimize the root cause.
- Continuous improvement and learning - Looks for ways to improve processes and improve his/her skills.
- Judgment - Displays willingness to make decisions, exhibits sound and accurate judgment and makes timely decisions.
- Planning/organizing - Prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
- Computer skills - Must possess an intimate knowledge of the ERP system as it relates to Credit as well as be proficient with Microsoft Excel, Word, and the internet.
Travel Required: Very little, up to 5%
Hours: Regular 40-hour workweek. Minimal overtime, as needed.
Working Conditions: Office environment or remote, depending on situation.
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