Restaurant General Manager - $500 Sign on Bonus

Milio's Sandwiches is a regional chain of gourmet sub and sandwich shops. Established in Madison, Wisconsin in 1989, we have expanded throughout the tri-state area plus franchise locations and we're still growing. Milio's Sandwiches has won numerous awards over the last two decades and is very proud of our one of a kind taste. 

The General Manager provides the leadership to ensure a consistent high quality product and excellent guest service. Project a professional image to our guests and employees, and create a comfortable work environment. Supervise operations employees involving, training, coaching, counseling, and developing team members. Meet or exceed Milio's Brand Standards. Ensure budgeted sales and profit goals are met. Conduct local store marketing to grow sales.

Essential Functions:

Guest service relations:

• Maintain an atmosphere where the primary focus is to ensure guest satisfaction.
• Serve in a hands-on capacity with regard to food preparation, sandwich making and guest interaction where necessary.
• Maintain appropriate staffing levels to ensure timely and prompt service to guests.
• Ensure the timely production of product following Milio's Brand Standards.
• Handle and follow-up on guest complaints. Incorporate actions and policies to prevent guest complaints/dissatisfaction. 
• Ensure problems are communicated to Area Supervisors, including, but not limited to, late service times and violations of rules or policies.

Leadership:

• Hire, orientate, evaluate and supervise team members.
• Monitor, follow-up and evaluate the ongoing training and development of employees. (Maintain complete, up-to-date employee files.)
• Ensure employee awareness of and adherence to Brand Standards, policies and procedures as outlined in the Brand Book and Employee Handbook. Provide feedback, counseling and discipline when necessary.
• Develop and implement recruitment and retention strategies.
• Prepare/present performance evaluations according to Milio's review system procedures.
• Plan, schedule and coordinate the day-to-day work activities of staff.
• Promote healthy employee relations by creating a positive work environment that encourages and rewards teamwork. 
• Effectively delegate responsibilities and duties for an efficient operation.
• Demonstrate and encourage productive and effective communication. Utilize the MOD log for written communication. Conduct timely individual and team meetings.
• Lead by example, consistently adhering to the corporate administrative and operational guidelines.
• Ensure new programs, products or company initiatives are implemented in a timely and effective manner. 
• Keep Area Supervisor informed of important operational and personnel issues. 

Sales and Recordkeeping:

• Coach and support management in knowledge of controllable costs, budgets and appropriate paperwork.
• Prepare weekly schedules with consideration to sales needs and maintaining the labor budget.
• Ensure sensitive materials and information is not compromised.
• Follow operating procedures with regard to cash handling, ensure cash control by correcting errors and watching for mistakes or theft. 
• Maintain proper inventory levels for sales volume to control costs.
• Submit accurate and complete payroll weekly and period-end paperwork on time. 

Store Maintenance:

• Ensure compliance with food safety sanitation procedures as outlined in the Brand Book and local health ordinances.
• Report major repairs immediately to your Area Supervisor and arrange for minor repairs using approved vendors.
• Ensure all areas of store are maintained, organized and clean.

Local Store Marketing:

• Identify areas of opportunity and develop strategies for local store marketing to grow sales.

Education/Experience Requirement:

• High School diploma or equivalent
• 3 years experience in a supervisory/management position in a food service industry, preferably quick service.  
• Or additional years of education and experience may be substituted for each other, as determined by Human Resources.
• Applicable by state: a Manager Food License or a certification from an approved food safety course. Must be achieved within 90 days of hire. 

 Knowledge, Skills and Abilities: 

• Genuine interest to provide a positive guest experience
• Friendly, outgoing personality
• Proficient user of Microsoft Office Suite software, including Excel, Word, Outlook 
• Proven understanding of operations; how it drives sales, P&L, staffing, local store marketing and sanitation.  
• Strong math skills and ability to analyze store statistics
• Ability to exercise good judgment, make sound decisions and have strong problem solving skills
• Ability to provide leadership and accountability in all aspects of restaurant operations 
• Demonstrated experience in hiring, coaching and developing employees 
• Strong planning and organizational skills 
• Proven ability to drive customer satisfaction, financial performance and employee satisfaction 
• Strong communication skills and ability to handle stressful situations 
• Ability to maintain confidentiality at all times