Data Analyst

42642 - Only W2 for this role. US Citizens and Permanent Residents should apply only
Role: Data Coordinator
Duration: 12 months
Location: San Antonio, Texas 78249

Description:

• Data Coordinator is accountable for preparing, designing and maintaining customer focused quality metrics reports to support but not limited to escalation process, monthly reviews, Quarterly Business Review with customers, Management Reviews.
• This position actively utilizes statistical problem-solving techniques to drive continuous improvement activities and bring visibility to customer and quality trending issues.
• Additional responsibilities are delegated by Complaints Management.

Primary Responsibilities and Duties

• Manage the quality data reporting elements for the US and Canada regions. Lead efforts in gathering data and preparing it for periodic formal submittal to USLT and Strategic Key Accounts Group
• Prepare customer specific metrics, to support and address customer needs
• Design metrics reports to give visibility quality KPIs
• Design metrics to meet the needs of management and provided report training as needed
• Create and generate reports necessary to track, trend and analyze all North America KPIs, metrics, and measurements
• Process and analyze data in context, looking for patterns to help management make timely informed decisions and for escalation to the business unit
• Consistent application of Quality System standards to assigned Quality System area.
• Develops solutions to routine assigned activities of moderate scope & complexity. Ensures quality conduct of projects, including design, data summary and interpretation, report
• and manuscript preparation and review adherence to applicable regulation.
• Maintain and manage the US and Canada quality dashboard
• Coordinate periodical Business Complaints data review to identify and address trends.
• Provide metrics training and reporting training as directed by the Management.
• Maintains annual competencies through training and documentation of training
• Participate in all required training classes, including but not limited to, C2C training.
• Participate in interdepartmental Lean, Six Sigma and other continuous improvement projects as needed
• May facilitate Quality metric presentations(internal and external)
• May perform other duties as required

Scope of Responsibility:

• Demonstrate timely and accurate analytics practices.
• Maintain in-depth knowledge of company, department and quality products polices and processes.
• Works in close coordination with other departments to meet resolution and quality expectations
• Maintain the quality data reporting elements for US and Canada, assist and improve the customer experience in relation to product complaints.
• Participate in training activities

Requirements

• Consistent application of Quality System standards to assigned Quality System area
• Subject matter expert of Quality Systems regulatory requirements and application to company/unit requirements
• Advanced knowledge in Excel and Access
• Comprehensive knowledge of Quality System standards and regulations including 21
• CFR 803 & 820, ISO 13485 and Canadian Regulations Skills
• Excellent verbal and written communication skills
• Demonstrated analytical capability
• Continuous and versatile learner
• Ability to work well in a team-oriented environment
• Ability To manage multiple priorities and demonstrate independent and strategic
• thinking

Education/Degree:

• Bachelor’s degree or 6 years’ relative experience in lieu of a degree
• Experience (indicate the number of years)
• A minimum of 4 years relevant experience or a combination of equivalent education and relevant experience
• A minimum of 1 year of experience in data management and the preparation of materials for meetings and presentations

Job Types: Full-time, Contract

Pay: $27.00 - $30.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Data mining: 3 years (Required)
• Advanced Excel: 3 years (Preferred)

Work Location: One location

Speak with the employer
91 12482336161