What are the responsibilities and job description for the Online Programs Student Support Specialist (NOT A REMOTE POSITION) position at Millersville University of Pennsylvania?
Millersville University of Pennsylvania is recruiting for an Online Program Student Support Specialist in the College of Graduate Studies and Adult Learning – Online Programs Department. This position serves as the primary point-of-contact for current online students in fully online programs (graduate and undergraduate) and provides timely assistance in addressing student problems and supporting retention and program completion.
Located in Lancaster County, Pennsylvania, Millersville University of Pennsylvania is one of the 14 public universities of Pennsylvania’s State System of Higher Education. Our pillars of distinction include exceptionally strong student-faculty relationships, numerous programs of distinction, a beautiful campus and vibrant location, and successful job placement for our students. Our students’ success, both inside and outside of the classroom, is our highest priority, and we provide numerous opportunities to facilitate their academic, personal, and social growth and development. Almost 70 baccalaureate programs are available for our 6,600 students to find their path. Several of our programs are multidisciplinary in nature, combining science, technology, and art to create a more progressive degree. One thousand graduate students enroll in 21 master’s and three doctoral programs. Our faculty are highly respected in their fields and dedicated to the success of students in the classroom, research labs, and in campus life. Over 66,000 alumni live in all 50 states and in 72 countries around the world. We seek individuals who embrace and value our EPPIIC values of exploration, public mission, professionalism, inclusion, integrity, and compassion.
At Millersville University we are committed to fostering a learning and working environment that promotes the intersectionality of diversity to foster a climate of inclusion. Employing our EPPIIC values and the principles of Inclusive Excellence, we hold that an inclusive community is a core value that is an essential part of the foundation for our learning and working environment. Millersville University is an equal opportunity employer and, in compliance with federal and state laws and university policy, is committed to providing equal educational and employment opportunities for all persons without regard to age, color, national origin, race, religion, disability, veteran status, sex, sexual orientation, gender identity or gender expression. Individuals from traditionally underrepresented populations are encouraged to apply.
Annual Salary: $40,900.00, plus comprehensive benefits, including:
Located in Lancaster County, Pennsylvania, Millersville University of Pennsylvania is one of the 14 public universities of Pennsylvania’s State System of Higher Education. Our pillars of distinction include exceptionally strong student-faculty relationships, numerous programs of distinction, a beautiful campus and vibrant location, and successful job placement for our students. Our students’ success, both inside and outside of the classroom, is our highest priority, and we provide numerous opportunities to facilitate their academic, personal, and social growth and development. Almost 70 baccalaureate programs are available for our 6,600 students to find their path. Several of our programs are multidisciplinary in nature, combining science, technology, and art to create a more progressive degree. One thousand graduate students enroll in 21 master’s and three doctoral programs. Our faculty are highly respected in their fields and dedicated to the success of students in the classroom, research labs, and in campus life. Over 66,000 alumni live in all 50 states and in 72 countries around the world. We seek individuals who embrace and value our EPPIIC values of exploration, public mission, professionalism, inclusion, integrity, and compassion.
At Millersville University we are committed to fostering a learning and working environment that promotes the intersectionality of diversity to foster a climate of inclusion. Employing our EPPIIC values and the principles of Inclusive Excellence, we hold that an inclusive community is a core value that is an essential part of the foundation for our learning and working environment. Millersville University is an equal opportunity employer and, in compliance with federal and state laws and university policy, is committed to providing equal educational and employment opportunities for all persons without regard to age, color, national origin, race, religion, disability, veteran status, sex, sexual orientation, gender identity or gender expression. Individuals from traditionally underrepresented populations are encouraged to apply.
Annual Salary: $40,900.00, plus comprehensive benefits, including:
- Health insurance – Low bi-weekly premium. Employees pay 5% of bi-weekly salary for benefit coverage with ability to pay 2.5% when participating in the wellness program.
- Dental insurance – Coverage is free to employee and dependents after 90 days
- Vision insurance – Coverage is free to employee and dependents after 90 days.
- Group life insurance – equal to annual salary at no cost to the employee
- Retirement – 2 plans to choose from
- Tuition waiver – employee, spouse, and dependents are eligible
- Vacation leave – up to 11 days accrued per year for first 3 years, increases to 19 days per year after 3 years
- Sick leave – up to 11 days accrued per year, including up to 5 days per year that can be taken to care for a family member
- Holiday leave – 12 days per calendar year
The State System Employee Benefits Summary can be found at https://www.passhe.edu/inside/HR/syshr/Benefit_Summaries/PEBTF_Summary.pdf
Required Qualifications
- Three years of advanced clerical or para-professional experience or equivalent combination of experience and training.
- Demonstrated experience with database management including but not limited to data entry, processing, and report generation.
- Demonstrated knowledge of standard office practices and procedures, business English, spelling, grammar, and composition.
- Effective public relations, interpersonal, oral, and written communication skills, including the ability to communicate to a diverse group of individuals, and establish and maintain good working relationships with students, the University community, and the public.
- Ability to solve problems, handle multiple, complex tasks with accuracy and attention to detail while maintaining a professional demeanor in fast-paced work environment; maintain confidentiality; work independently; become familiar with academic and office policies.
- Excellent customer service skills.
- Excellent oral, written, and interpersonal communication skills.
- Demonstrated work history of reliability and dependability.
- Proficiency in Microsoft Office including Word, Excel, PowerPoint, Outlook.
- Evidence of a commitment to diversity, equity, and inclusion.
- Successful interview (Including Word and Excel tests)
- Successful completion of three background checks.
- One year of successful experience in customer service and supporting the needs of adult learners.
- Bachelor’s degree.
- Experience in student-related position in higher education.
- Experience using Banner software.
- Experience having taken online courses as a student.
- Coordinates online student registration processes and helps to ensure continuous enrollment.
- Coordinates new online student processes such as online student orientation, D2L on-boarding, and other retention-related services.
- Ensures steady and regular flow of information to online students (email, social media, etc) about campus procedures, policies, events, and other resources, including keeping the Online Programs website up-to-date and adding new virtual resources to that site as needed.
- Serves as primary liaison between the Office of Online Programs and other campus departments/offices concerning online student support services, including student success offices, ELCM, library resources, etc.
- Continuously monitor the needs and experiences of online students and provide reports/recommendations to the Director and Dean as needed.
- Provides administrative coordination for online student academic records and coordinates the data input, integrity, and reporting of student records for the Office of Online Programs.
- Responsible for the ongoing training of Online Programs staff in the use of Banner system modules and other Banner forms pertinent to the operation.
- Assists the Director of Online Programs with online student retention initiatives.
- Other duties as assigned.
- Work is normally performed in a typical interior/office work environment.
- Ability to sit for long lengths of time.
- Extensive writing and verbal communications skills.
- Basic and advanced math skills (add, subtract, multiply, divide, fractions, percentages, formulas, equations).
- Understanding of written directions.
- Must be able to lift/pull/push up to 10 pounds.
- Dexterity of hands and fingers to operate a computer keyboard and mouse.
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