Ticket Services Representative

Job Description

As part of Ticket Operations, the Ticket Services Representative is responsible for maximizing individual ticket sales using the Tickets.com ticketing system, in addition to providing exceptional customer service at the American Family Field box office. This position includes both working the ticket windows and answering inbound calls in the phone center, during both non-game and game days throughout the season.

Interactions will consist of single event ticket purchases, ticket exchanges, will call transactions, troubleshooting digital tickets/ Ballpark app issues, and future event related ticket sales while using soft skills like active listening and anticipating customer needs.

Core duties for this role include, but are not limited to:

• Demonstrate a strong knowledge of ticket promotions and clearly communicate all related ticket products and American Family Field information.
• Demonstrate strong techniques and strategies to up-sell and cross sell on all inbound inquiries.
• Meet expectations of window/phone monitoring programs, focused on established department productivity standards, while maximizing sales and providing exceptional customer service.
• Remain highly engaged and current with all Brewers related advanced ticket technologies, including being well versed in the MLB Ballpark app.
• Assist with daily ticket mailings and other ticket fulfillment.

The ideal candidate will have 3-6 months related experience or a one-year certificate from college or technical school, as well as:

• Exceptional communication, interpersonal and organizational skills.
• Good computer skills, including proficiency and experience with Microsoft Office Suite.
• Ability to multi-task and adjust to rapidly changing business processes
• Able and willing to work well with a team, and independently.

Work Hours                                                     

Hours vary according to the game and event schedule.  This is a seasonal hourly position with a starting rate of $13 per hour. Candidates are expected to work a minimum of 20 hours per week, up to a maximum of 35 hours per week. Must be able to work nights, weekends, and game days.

Our Team

Passion for the Brewers and exceptional service for our fans is the focus of everyone working in the Milwaukee Brewers Ticket Office. The Ticket Ops team is central to making sure American Family Field is full of loud and proud fans, for every single home game. From buying tickets, parking the car, and buying gift cards, we strive to provide exceptional service with every fan interaction. As leaders in the ticketing industry, our team is dedicated to creating an exceptional, fan-friendly experience that establishes positive connections, builds fan loyalty, and strengthens our brand.

Our Pitch

You come here to make a difference. We are a purpose-led organization, focused on building an inclusive and engaging culture that fosters excellence, collaboration and ingenuity. We strive to be a model employer and cultivator of talent, empowering our teams to drive innovation through the inclusion of diverse thoughts, ideas and perspectives. We operate at the highest standard of excellence, investing in the development of our staff across all levels and embracing differences through a culture of respect and understanding.

Seasonal Perks

• Ballpark discounts
• Recognition program and incentives
• Diversity, equity and inclusion training and development

For more information about our Crew, other benefits and insight into our Club culture please visit our Careers Page.