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Patient Access Rep II

Mindlance
Medford, OR Full Time
POSTED ON 5/30/2024
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Summary : The main function of a patient access representative is to act as the liaison between the organization and the customer / patient.

They will provide product education and handle a wide variety of questions while ensuring a positive customer service Responsibilities : Act a liaison between LabCorp, the customer base and patients.

Resolve routine customer requests with products or services via inbound, outbound calls, or the with customers in a courteous, friendly, and professional manner using protocol procedures.

Inquire, clarify, and confirm customer requirements and understanding of the solution.Provide additional customer education and information as needed.

Qualify and establish inbound new customers requesting LabCorp's products and in multiple databases to research complex issues and clients of test results in a timely and accurate test forms for accuracy and report any discrepancies.

Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA of Microsoft Office.

Strong verbal and written communication. Courteous with strong customer service orientation. Understanding of medical terminology used in clinical setting.

Requirements : Highschool diploma or equivalent experience. Previous experience in customer service preferred. Bachelors degree years of experience.

EEO :

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