Trade Support

Job Descriptions:

Business Overview:

Global Markets Information Technology & Operations (ITO) services the business lines which fall under Corporate & Institutional Banking (CIB). Product Control is a sub-group of ITO, with various teams established to conduct the following:

The management of operations in the booking systems

Talk frequently with customers to resolve issues or answer questions

The follow-up of client billing and reporting;

Implementation of new systems and controls to enhance automation and reduce risk

Candidate Success Factors:

Candidates to be measured on the following four performance drivers, which will dictate how individual impact is considered on the Americas platform:

Results and Impact

Impacts division and influences peers and team

Demonstrates good judgement when making decisions of high complexity and impact

Relies on limited guidance for most complex decision making

Is responsible for driving outcomes which have meaningful effect on team or department

Leadership and Collaboration

Creates trust with department leaders

Acts in leadership capacity for large projects, processes, or programs for a team

Client, Customer and Stakeholder Focus

Able to build relationships with a mix of intermediate and senior colleagues or clients

Interacts regularly with management and department leaders

Demonstrates the ability to persuade and influence stakeholders at the team level

Compliance Culture and Conduct

Takes full responsibility for personal actions and demonstrates courage in facing problems and conflicts

Perceived as a person of high moral character; upholds corporate values and displays high ethical standards”

Responsibilities:

The Sales & Client Support department’s main responsibilities include reviewing multiple areas that support the GMO Sales desk

The booking and validation of transactions in the various business applications

Holding meetings with various stakeholders (customers, vendors, internal) to ensure we are offering the best service possible

Ability to make decisions that affect customer trades, system updates, course of action and overall operational flows

Ability to act independently and make decisions based on evidence and understanding of risks and controls

Being a main point of contact for all internal stakeholders

Front to back UAT testing and reporting of results to all interested parties

Monitor of all client accounts ensuring the client has the proper positions and risk reflected in their systems.

The monitoring, follow-up, tracking of events on the transactions of client transaction (impact of the corporate action, expiry, etc...)

The resolution of breaks with Accounting, Clients, Brokers and the Back-office

To strive to improve the current processes and procedures.

To answer all the inquiries from clients (external and internal), ensure that all the sales trades are booked in the Back-Office system and settle correctly on time

Timely settlement of client and broker trades.

Ensure all daily tasks are performed and completed on a daily basis

Review and reconcile all Firm and Client accounts

Validate daily ORUS controls

Ensure any problems or issues are brought to Head of Securities Operation’s attention

Report any errors immediately to management

Continuously developing a control mentality in the department

Updating and maintenance of team procedures

Validating training needs of all Equity Trade Support team members

Coordinating team work

Reviewing progress against objectives

Working with Business analyst teams on projects related to or impacting Operations

Minimum Required Qualifications:

Attention to Detail

Knowledge of Financial Markets and Operations

Critical Thinking

High Level of Customer Service

High Level of Communication Skills

Rigorous and good organizational skills

Pro/Re - active to client demands

Ability to Prioritize

Ability to take initiatives

Preferred Qualifications:

1-2 years Capital Markets

1-2 years Operations

1-2 years Client Service