Program Manager Population Health

Mindoula is seeking a Program Manager in our Population Health Program to lead a team of Case Managers in Texas.

Our Case Managers empower members to actively participate in improving their own healthcare through personalized case management that targets each member’s specific needs. An innovative Program Manager seeks creative solutions to support Case Managers and Population Health initiatives, aligning with program goals and driving toward the desired outcomes. As the leader of a community-based team, they model a hands-on approach, empowering the team to meet members where they are, and tapping into the wide range of local resources to deliver whole-person care.

How you'll lead:

Act as a player/coach, working alongside Case Managers to build their skills in everyday situations and to directly support members in more challenging situations or as needs arise, such as:

• Create service plans using all available information about the member, including screenings, conversations, data, and knowledge of community resources.
• Guide members in the development of skills and/or strategies for managing problems and triggers to increase relapse prevention and reduce risk.
• Encourage members to develop work skills and to participate in social, recreational, or other therapeutic activities that enhance interpersonal skills and develop social relationships.
• Educate members about mental or physical illness, abuse, violence prevention, medication, and available community and social resources.
• Monitor, evaluate, and record members’ progress according to measurable goals described in members’ plans.
• Build accountability communications about upcoming appointments.
• Interact continuously with members, families, physicians (s), and other providers utilizing clinical knowledge and expertise to lower over-utilization of unnecessary resources.

How you'll contribute:

• Request consultation and diagnostic reports from network specialists.
  
• Report critical incidents and information regarding the quality-of-care issues.

• Build communication strategies to engage and build relationships with the member cohort.
• Assess members for risk, make quick evaluations for risk, and respond within the parameters outlined within their safety plan, formulating and performing crisis intervention that ensures the safety of members as necessary to support the Care Extender team.
• Develop and coordinate community resource guides with an emphasis on medical health, behavioral health, violence prevention, and social services.
• Lead our Care Extender team to ensure member needs are assessed adequately and that all members have an appropriate care plan.
• Coordinate caseloads and assist in referring new members to appropriate Care Extenders.
• Ensure the team’s schedules meet program needs.
• Participate in the screening, interviewing, and hiring of new team members. Provide orientation for new team members, conduct performance reviews, and continuously coach the team to build skills and improve performance.
• Lead enrollment activities as needed to build a new market or maintain the current cohort, depending on where the program is in its lifecycle.
• Perform all required duties regarding the maintenance of all program-related and administrative data/reports, statistical records, and other data collection activities.
• Analyze team performance to identify gaps and challenges and create plans to improve performance as needed.

What will make you successful:

• Master’s Degree, preferably in a healthcare-related field
• Ability to travel within assigned region to meet with team and members as needed
• Holding one or more of the following licenses is required:
Licensed Clinical Social Worker (LCSW), Licensed Marriage and Family Therapist (LMFT), Licensed Professional Counselor (LPC), Psychologist
• Experience with victims of domestic violence, sexual assault, human trafficking, or other vulnerable populations, and/or homeless, mentally ill, substance-using, or dually-diagnosed people is preferred.
• Understanding of local domestic violence resources.

Mindoula Health is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation because of age, race, color, national origin, ancestry, religion, sex, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), marital status, sexual orientation, gender identity, credit history, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status, or any other status protected by federal, state, or local laws.

We launched Mindoula because each of us has had personal experience with mental illness, either directly or through a loved one. We realized that the behavioral health system was broken and decided to take it upon ourselves to fix it by focusing on the people we serve, not their diagnoses or symptom sets. Each of us, and everyone we serve, is a person first, and a set of challenges second. We address the full range of behavioral health challenges. We deploy tech-enabled teams of case managers, care managers, community health workers, peer support specialists, and psychiatrists to provide 24/7 support to even the most complex and underserved behavioral health populations. Our member engagement and predictive analytics technology platform has made the company a market leader in hospital re-admissions reduction, collaborative care, care coordination for the seriously mentally ill, and measurement-based psychiatry.

Come be part of the solution!

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