Store Manager

Store Manager

Miniso USA

Who We Are: MINISO is an established international brand, positioned as a variety store popular among consumers for our high-quality products at low prices. Established from a Japanese designer and Chinese entrepreneur, Miniso has been expanding globally since 2011, including the launch of our US operations in 2017. We have already opened 3,500 stores across 79 countries, and are looking for you to help us grow even more!

The Opportunity: Our store management team in the Mission Viejo area is growing! We are currently looking for sales-driven individuals to help develop store talent and maximize our growing potential at our Valencia location. We are looking for experienced candidates who can articulate COST: customer service, operations, sales, and talent. The ideal candidate is someone with a great track record, high energy, a knack for business development, and the attitude to help make Miniso a great place to work.

Duties and Responsibilities include but are not limited to:

CUSTOMER SERVICE:

• Drive service through shift leaders and sales associates alike.

• Ensure high levels of customer satisfaction through excellent service.

• Resolve customer issues that may arise and exceed customer expectations

• Propose innovative ideas to increase market size

OPERATIONS:

• Control Inventory/Loss Prevention

• Effectively schedule a staff of 10-15 employees to meet business needs while controlling payroll costs
• Excel in visual merchandising to drive sales

• Oversee store sales floor and back of house standards

• Report on buying trends, customer needs, profitability, etc.

SALES:

• Oversee financial plans, budgets, and costs for store; work with comparative figures to last year, budget, etc.

• Control profitability within the store level

• Increase designated store KPI’s

• Drive sales through business acumen

TALENT:

• Recruit, on-board, train, and develop store talent

• Conduct personnel performance appraisals to assess training needs and build career paths

• Be a shining example of behavior and high performance

• Develop and empower store talent through personal development plans and coaching methods
• Manage staff performance, including use of disciplinary action as needed

REQUIREMENTS:

• Proven successful experience as a retail manager (at least 2 years)

• Strong leadership abilities, business acumen, and organizational skills

• Excellent customer service skills
• Proven success in a high-SKU count, fast product turnover environment (preferred)

• Outstanding communication and interpersonal skills

• Bachelor’s Degree (preferred)

• Available to work a variety of hours, including mornings, evenings, weekends, and possible holidays
• Open availability preferred with a minimum availability to work 40 hours per week
• Ability to lift in excess of 20 pounds
• Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull, and carry items for a short distance
• Ability to climb a ladder and use a step stool

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Overtime
• Weekend availability

Supplemental Pay:

• Bonus pay

Education:

• Bachelor's (Preferred)

Experience:

• Retail management: 2 years (Preferred)
• Customer service: 2 years (Preferred)