What are the responsibilities and job description for the Customer Service Representative position at MIRC LLC?
Job Overview:
Our growing online musical instrument sales division is seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our customers.
Duties:
- Handle incoming customer inquiries via phone, email, and chat
- Assist customers with product information and purchasing decisions
- Process orders, returns, and exchanges
- Resolve customer complaints in a professional manner
- Perform data entry tasks accurately and efficiently
Skills:
- Having strong verbal and written communication skills are essential for effectively interacting with customers.
- Resolving customer issues, answering questions, and finding solutions for customer needs.
- Knowledge of musical instruments, primarily guitars/basses.
- Strong customer service orientation with the ability to analyze customer needs
- Strong data entry skills with high accuracy levels
Joining our team as a Customer Service Representative offers the opportunity for career growth, competitive pay, and a supportive work environment. If you possess these skills and are looking to excel in a dynamic customer service role, we encourage you to apply.
Job Type: Full-time
Benefits:
- Health insurance
- Employee discount
- Dental insurance
- Employee Discount
- 401(k) Match
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person