What are the responsibilities and job description for the Customer Support Representative position at Mirku?
We are seeking in-house customer support & service representative.
*What Will You Do?
A support & service representative will assist clients with technical issues and general questions in a friendly, timely manner.
The most successful staff members enjoy assisting others and helping with day-to-day software or processing questions. At best, they must be patient, understanding, and passionately outgoing or conversational. Helping others comes almost as naturally as breathing. Customer support & service representatives can completely empathize with our clients want to help them and their businesses succeed. They have no issues asking for customer feedback and aren’t afraid to learn new things. The ability to solve problems is almost second nature for a strong Customer Support & Service Rep, and they enjoy using that skill each day. They are not afraid to troubleshoot, ask questions, or investigate if they don’t have enough information to resolve complaints.
The absolute goal is to ensure excellent service standards, respond efficiently to customer concerns and uphold high customer satisfaction standards.
Responsibilities
- Handle large amounts of inbound calls and support tickets
- Identify and assess needs to reach 100% customer satisfaction
- Upsell and encourage clients to invest in their business when needed
- Use interpersonal communication and consistent quality service to build long-lasting client relationships and retention
- Use learned knowledge of CRM to assist with client training and onboarding process, software issues, and staff questions
- Manage customer complaints and concerns, quickly locating the appropriate solution or workaround; follow up to confirm satisfaction
- Document all customer interactions and account updates using notes and ticketing procedures
- Understand customer engagement is key and that means always going the extra mile
Requirements
- Prior customer support or high level customer service experience
- Active listening & multi-cultural communication skills
- Strong computer skills and ability to learn new programs with ease
- Type at least 70 wpm
- Understanding of CRM systems and practices
- Service orientation and ability to adapt to change
- Strong written and verbal communication skills
- Independent and self-starter; must be able to prioritize and multi-task without frequent direct supervision
- Knowledge of the finance and credit industry is a bonus, not required
- High school degree
- Associate's Degree or equivalent work experience
- Clean background check
*
Job Type: Full-time
Pay: $13.00 - $15.00 per hour
Benefits:
- Paid time off
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Tampa, FL 33602: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- High school or equivalent (Preferred)
Work Location: One location