Bilingual Account Coordinator, Collections & Recoveries (Spanish)

We're looking for self-motivated, goal-oriented, confident communicators with sales or negotiation experience to join our Customer Advocacy department as Bilingual Account Coordinators, Spanish on the Collections and Recoveries team.

About you:

You've developed your skills with 1 year(s) experience in any professional environment where finding win-win solutions for customers is the number one priority.

We've found that everyone from tenured collections agents, outbound sales reps from any industry, and customer service professionals with retail, restaurant and hospitality backgrounds are well-prepared for success in this key role. If any of these sound like you  - and if you're ready to launch a career in the Financial Technology industry - we'd love to hear from you!

The impact you'll make:

You'll drive forward our mission of financial inclusion by serving as the voice of Mission Lane, via live customer phone calls in a virtual call center environment.  

Day-by-day, you'll speak with customers who have fallen behind on their Mission Lane credit card payments, approach them with dignity and respect, and help them improve their financial health by negotiating payment or settlement plans. Your strong communication and problem-solving skills will make a real difference in the lives of people working hard to build or rebuild their credit.

You'll thrive in this role if:

• You have 1 year(s) customer service experience, in any industry.
• You are 100% fluent in both English and Spanish
• You have some sales experience, and are comfortable negotiating.
• You're curious, use good judgment, and can quickly process situations to find solutions.
• You're a great listener and find it easy to connect with others and build rapport.
• You stay calm during conflict and recover quickly from difficult conversations.
• You have strong written and verbal communication skills.
• You're tech-savvy and comfortable learning new software.
• You're growth-minded, a fast learner, and use constructive feedback to learn and improve.
• You're adept at handling change and enjoy a fast-paced, dynamic work environment.

Work location:

• Ability to work 100% remotely or from our office in Richmond, VA - or a little bit of both!
• If you choose to work remotely, remote employment for this role is contingent upon being a resident of AR, AZ, FL, GA, MO, TX, UT or VA.  All states are subject to change.
• A private, quiet, distraction-free, interruption-free work area is required for remote employees in this role.
• Fast, reliable internet service with minimum download speed of 80Mbps and upload speed of 8 Mbps is required for remote employees in this role.

Schedule:

• M-F 12:30pm - 9pm Eastern Time (please translate to your local time zone)

Compensation & Benefits:

We strive to create an environment that brings out the best in everyone, everyday, and offer comprehensive total rewards packages to support our employees' total well-being. As an Account Coordinator at Mission Lane, your compensation and benefits would include:

• Hourly Pay: $17.17
• Incentive Compensation: monthly bonus potential up to $650 
• $40 per month Internet Stipend
• All IT equipment required for this role provided during your employment
• Monthly Wellness Stipend to use in any way that helps you thrive
• 20 days PTO 8 paid holidays 
• Health, dental and vision benefits, with a 100% company-paid employee option
• Paid parental leave after 6 months
• Flexible Spending Account (for medical and childcare expenses)
• 401k with company match