Patient Care Coordinator

Overview

Heritage Veterinary Hospital has an opportunity for a full time Practice Care Coordinator to join our team! 

Job Summary: The Patient Care Coordinator stays with the clients from check-in to check out, captures medical notes, creates treatment plans, coordinates treatment with technical teams, and follows up post visit.

Responsibilities

Essential Functions:The following duties and responsibilities generally reflect the expectations of this job but are not intended to be all inclusive. The essential functions include the most significant tasks and are the essence of why the role exists; removing an essential duty would fundamentally alter the role.

• Maintains and upholds the Core Values and Mission Statement of MVP.
• Sets the stage for a great visit by contacting clients ahead of appointments to set expectations, address questions, and request specific actions.
• Warmly welcomes clients upon their arrival and escorts them to the exam room.
• Real-time entry of medical information provided by the veterinarian during patient exams and ensures records are updated with diagnostic results as applicable.
• Creates, presents, and explains treatment plans in accordance with the veterinarian's directions.
• Collaborates with the technical team to ensure the completion of the veterinarian's treatment plan within the hospital.
• Schedules follow-up appointments and future wellness visits.
• Ensures the fulfillment of any required prescriptions, providing explanations to clients, and coordinating delivery if necessary.
• Clearly explains discharge instructions and addresses client inquiries.
• Handles client checkouts and collects payments in the exam room.
• Conducts post-visit follow-ups with clients to inquire about the well-being of their pets and communicate any diagnostic, lab, or other test results.

Additional Functions:

• Performs other related duties as assigned.

Qualifications

Required Knowledge, Skills and Abilities:

The knowledge, skills, and abilities which are required to be able to perform the Essential Functions of this position.

• Passionate about delivering exceptional client service.
• Genuine love and appreciation for animals.
• Friendly, personable, and committed to ensuring client satisfaction.
• Proficient in active listening and accurate transcription of medical information.
• Thrive on serving and assisting people.
• Knowledge of, or eagerness to learn, veterinary medical terminology, conditions, and interactions.
• Strong computer literacy and typing skills.
• Effective communication skills, both written and verbal.

Required Education and Experience:The education level and amount of experience which are required to be able to perform the Essential Functions. This should include any required certifications and licenses.

• High school diploma.

Preferred Education and Experience:The education level and amount of experience which are preferred and “nice to haves” but are not necessarily required to be able to perform the Essential Functions. Includes any preferred certifications and licenses.

• Medical terminology

Physical Requirements:

• Prolonged periods of standing and working on a computer.
• Ability to bend down and lift up to 40lbs unassisted.

Reasonable AccommodationsApplicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation in order to perform the essential functions of a position, please send an e-mail to benefits@mvetpartners.com and let us know the nature of your request and your contact information.