Customer Service Representative - Apparel

Mississippi Pillager LLC DBA White Earth Enterprises

Position: Business Products - Apparel Customer Service Representative

Location: Waubun, MN

Pay: DOE

Open: 05/02/2024

Close: until filled

Status: Full-Time

The primary responsibilities are to Provide prompt and courteous service to customers that visit our store. Keep the store front neat and organized as well as the embroidery and heat press areas. Assist the Apparel Coordinator in completing customer orders according to procedures and to customers’ needs. All duties need to be performed in accordance with the White Earth Enterprises regulations, policies, and procedures, including the Standard Operating Procedures of individual W.E.E. LLC’s.

Essential Duties & Responsibilities

• Calculates prices and discounts.
• Follow cash handling procedures.
• Works in point-of-sale system for completion of customer transaction, sales and discounts.
• Greet customers with exceptional customer service.
• Receive customer orders via phone, email or in person.
• Assist our customers with simple order taking and item look up.
• Skilled in the operation of a personal computer.
• Operate heat press to fill customer orders.
• Operate embroidery machine to fill customer orders.
• Receive clothing according to procedure for customer orders.
• Separate and label garments received according to customer orders.
• Keep embroidery room clean and organized.
• Listens and responds to guest questions and concern to maintain a high level of guest satisfaction.
• Answers guest questions on ordering and merchandise sales
• Assists in inventory check in process and procedures and assists in retail tagging of clothing.
• Assists in events for vendor booths with sales for customer transactions.
• Works with graphic art designs to customer standards for customizing apparel or for customer orders.
• Records guest complaints and directs the complaint to the appropriate personnel.
• Refers guests to appropriate department for issue resolution.
• Any other duties assigned.

Knowledge, Skills and Abilities:

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills

Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

Reasoning Ability

Ability to apply common sense understanding to carry out simple one- or two-step instructions. Ability to deal with standardized situations with only occasional or no variables.

Computer Skills

To perform this job successfully, an individual should have knowledge of

• Microsoft Excel
• Microsoft Word
• Outlook

Education & Experience:

• No prior experience required

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Click "Apply Now!" or pick up application in person or send resume and cover Letter to:

White Earth Business Products

Attention: Tony Villebrun

3282 US Hwy 59

Waubun, MN 56589

3282 US Hwy 59 1 Waubun, MN 1 Tel. (218) 473-2146

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Work setting:

• In-person

Work Location: In person