Family Wellness Member Services Representative

Description

Join our customer service team and LOVE YOUR JOB. MAKE AN IMPACT.

Lorell Jungling, Member Services Representative said, "I love my job because it allows me to connect with my community and serve our members. It is a great way to start my day. I also work in a facility that has a fun atmosphere created by our directors and team. We all work together to serve our members and the community."

As a Member Services Representative, you will serve as the face of Family Wellness, delivering exceptional service to our members, guests and program participants. This job is located at the Family Wellness facility at 2700 46th Ave SE in Mandan.

In this role, you can look forward to:

• Welcoming members and guests with a warm smile, using their names, and expressing gratitude for their patronage.
• Asking questions, using active listening and providing facility tours to help prospective members find the perfect membership and program options.
• Building relationships with members, fostering connections within our Family Wellness and YMCA community.
• Utilizing our operations software for member check-ins, program and membership registration, and payment processing.
• Staying knowledgeable about all Family Wellness and YMCA programs and services to assist members effectively.
• Handling membership and safety concerns, addressing any issues promptly and appropriately.

Part Time Shifts Available, Up to 29 Hours per Week:

• Tuesday, 5:00 pm-8:00 pm
• Tuesday, 8:00 pm-11:00 pm
• Thursday, 5:00 pm-8:00 pm
• Thursday, 8:00 pm-11:00 pm

You'll enjoy a fun, flexible, rewarding work environment and FREE YMCA & Family Wellness Membership!

Qualifications

We are looking for someone who displays the values of caring, honesty, respect and responsibility. Previous customer service, sales or related experience preferred. Excellent interpersonal and problem solving skills required. Ability to relate effectively to diverse groups of people from all social and economic segments of the community. Basic knowledge of computers required.

The YMCA is a powerful non-profit association of men, women, and children joined together by a shared commitment to nurturing the potential of kids, promoting healthy living and fostering a sense of social responsibility. We offer a wide variety of programming, childcare and wellness opportunities to individuals and families of all kinds.

The Missouri Valley Family YMCA has more than 22,000 members, serving 1 in 5 households in the Bismarck-Mandan community. The Family Wellness location opened in Mandan near Raging Rivers Waterpark in January 2017.

We are proud recipients of the Prairie Business Magazine 50 Best Places to Work award from 2018 to 2023, which recognizes ND, SD and MN employers who are nominated by their employees.

Key Words: customer service representative, receptionist, front desk, administrative assistant