What are the responsibilities and job description for the Subaru Call Center Sales Associate position at Mitchell Subaru?
Job Summary:
As a Subaru Call Center Sales Associate at Mitchell Subaru in Canton, Connecticut, you will be responsible for driving sales and providing exceptional customer service through live chat, phone and email correspondence with potential and existing customers. This is a full-time, individual contributor role in the auto industry, offering a competitive salary and benefits package.
Compensation and Benefits:
- Competitive salary
- Comprehensive benefits package including medical, dental, and vision coverage
- Paid time off and vacation days
- Employee discount on vehicle purchases
- Professional development opportunities
Responsibilities:
- Communicate directly with consumers through live chat, incoming calls, email sales leads
- Proactively reach out to potential and existing customers via phone and email to generate sales leads and schedule appointments
- Provide excellent customer service by addressing inquiries and concerns promptly and efficiently
- Maintain a deep knowledge of Subaru vehicles and the automotive industry to effectively promote and sell vehicles to customers
- Conduct follow-up calls and emails to ensure customer satisfaction and cultivate long-term relationships
- Utilize CRM software to track customer interactions and sales
- Meet and exceed monthly and annual sales quotas
- Collaborate with the sales team to identify and pursue opportunities for increased sales and improved customer satisfaction
- Makes sales appointments
Requirements:
- High school diploma or equivalent; some college preferred
- Prior experience in sales or customer service, preferably in the automotive industry
- Excellent communication and interpersonal skills
- Strong negotiation and persuasion abilities
- Ability to work in a fast-paced, goal-oriented environment
- Proficiency in CRM software and Microsoft Office
- Valid driver's license
- Flexibility to work evenings and weekends as needed
EEOC Statement:
Mitchell Subaru is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
