What are the responsibilities and job description for the Customer service representative position at MJHS?
Why work for MJHS?
When you work with us you will receive comprehensive and affordable health and financial benefits, in addition to generous paid vacation, personal and holiday time that you won't find at our competitors.
Do you receive a paid day off for your birthday now? No? You will here! You will also receive the training, tuition assistance and career development you desire to help you achieve your career goals.
You take care of our patients, residents and health plan members, and we will take care of the rest!
Benefits include :
- Sign-on Bonuses ORStudent Loan Assistancefor clinical staff
- Tuition Reimbursementfor all full and part-time staff
- Dependent Tuition Reimbursementfor clinical staff!
- Generous paid time off
- Affordablemedical, dental and vision coverage for employee and family members
- Two retirement plans! 403(b) AND Employer Paid Pension
- Flexible spending
- And MORE!
MJHS companies are qualified employers under the Federal Government’s Paid Student Loan Forgiveness Program (PSLF)
Responsibilities :
The CSR serves as a liaison between Hospice Home Care Planners, Social Workers, and RN Case Managers and RN on call Triage Nurses.
Responds to Social Work, RN Case Manager, patient, and customer complaints and grievances. Takes accurate messages, problem solves where applicable and forwards messages to appropriate party as directed.
Enters patient referral information into the Allscripts system including patient demographics, diagnosis and plan of care.
Sends tasks to Team Assistants for Insurance Verification and to vendor services for DME and HHA. Verifies that all new physicians license numbers, that NPI number is registered, and checks for duplicate physician entries before entering into Allscripts.
Contacts Physicians, Clinics, Hospitals, Nursing Homes, sub-acute facilities to develop, maintain, and follow-up on pending and / or new referrals.
Qualifications :
- High school diploma or GED required
- Minimum 6 months call center experience
- Intake experience preferred
- Microsoft Word and Excel required
- STAT, Omni / MISYS preferred
- Strong verbal communication skills
- Ability to multi-task and work in a fast-paced environment
Last updated : 2024-06-17
Salary : $38,546 - $48,182
