What are the responsibilities and job description for the Member service representative position at MJHS?
Why work for MJHS?
When you work with us you will receive comprehensive and affordable health and financial benefits, in addition to generous paid vacation, personal and holiday time that you won't find at our competitors.
Do you receive a paid day off for your birthday now? No? You will here! You will also receive the training, tuition assistance and career development you desire to help you achieve your career goals.
You take care of our patients, residents and health plan members, and we will take care of the rest!
Benefits include :
- Sign-on Bonuses ORStudent Loan Assistancefor clinical staff
- FREEOnline RN to BSN and MSN degree programs!
- Tuition Reimbursementfor all full and part-time staff
- Dependent Tuition Reimbursementfor clinical staff!
- Generous paid time off
- Affordablemedical, dental and vision coverage for employee and family members
- Two retirement plans! 403(b) AND Employer Paid Pension
- Flexible spending
- And MORE!
MJHS companies are qualified employers under the Federal Government’s Paid Student Loan Forgiveness Program (PSLF)
Responsibilities :
Responds to member and provider inquires and requests concerning benefits, claims and complaints within a call center environment in order to ensure high quality customer service to members and providers.
Receives calls from members and providers. Responds to customers complaints and grievances. Records all calls and detail.
Qualifications :
- High School Diploma
- Minimum 6 months call center experience
- Microsoft Word
- Excellent skills in telephone communication and a professional demeanor
- Ability to manage multiple tasks and work consistently in a fast-paced environment
Last updated : 2024-11-25
Salary : $38,546 - $48,182
