What are the responsibilities and job description for the Shop Sales Manager position at MM Motors?
Position Overview:
We’re looking for a shop manager that can incorporate their in-depth auto repair knowledge with exceptional people skills, in order to manage customer relationships and serve as a liaison between our technician and customers. As the primary face of the business, the shop manager must be able to balance a combination of sales, logistics, and internal organization to ensure maximum efficiency and profitability.
Compensation:
Base salary Commission. Compensations depends on experience.
Duties & Responsibilities:
- Use sales strategy to acquire new corporate singular clients
- Oversee incoming inquiries
- Fleet management for corporate accounts
- Manage scheduling and internal communications
- Provide quotes and part sourcing information to clients
- Manage current inventory and maintain a strong understanding of priorities.
- Problem solve internally and with clients
- Develop customer satisfaction and retention (both corporate and singular clients)
Requirements and traits we look for:
- Strong communication and organizational skills
- Spanish fluency is a plus
- Strong understanding of the automotive repair industry
- Background in the fleet repair industry is a plus
- Strong understanding of service prices and profitability
- Strong understanding of how to distribute workload for maximum efficiency
- Adept problem solver - communicate and deal with customer complaints
- Fluency with digital programs - ALLDATA, Google Calendar, parts sourcing software
- Strong understanding of fleet management for corporate accounts
- Someone who asks questions before making assumptions
About MM Motors:
MM Motors is a full service auto repair, detailing, and storage facility. We have a large and secure lot on Santa Rosa Ave with an abundance of infrastructure. We aim to provide convenient services and solutions to local businesses and local drivers in the Santa Rosa Area.
Job Type: Full-time
Benefits:
- Paid time off
Experience level:
- 1 year
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
Ability to commute/relocate:
- Santa Rosa, CA 95407: Reliably commute or planning to relocate before starting work (Required)
Experience:
- sales (Preferred)
- automotive experience (Preferred)
Work Location: One location
Salary : $48,800 - $61,700