What are the responsibilities and job description for the Start 9/20 Remote CSR, $15.13 position at MMC Group LP?
Job Description
Immediate Hire: This position requires you use your own equipment which must be an i5 or higher computer processor. Please send your screenshots to jthompson@mmcgrp.com Also complete an internet speed test using the link below. www.speedtest.net
Pay Rates: $15.13-English, $18.00-Spanish
Job Title: CSR1 - Call Center - 100% remote - need equipment
Training Schedule: M-F 8:00 AM - 5:00 PM Eastern for 15 days
Hours of Operations: Non OE (Open Enrollment) - M-F 8:00 AM - 6:00 PM Eastern
OE (Open Enrollment) - M-F 8:00 AM - 8:00 PM Eastern plus Saturday and Sunday hours to be announced
Job Description:
EDUCATION/EXPERIENCE: High school diploma, GED, or equivalent certification; other combinations of education and experience will be considered. Background in health care, human services, or customer service. Experience in data entry and call centers. Experience working with culturally and linguistically diverse and disadvantaged populations in a courteous and effective manner. Excellent organizational, interpersonal, written, and verbal communication skills. Ability to perform comfortably in a fast-paced, deadline-oriented work environment; ability to successfully execute many complex tasks simultaneously.
JOB RESPONSIBILITIES:
1. Responds to customer phone inquiries in a prompt, courteous and concise manner.
2. Provides callers with an unbiased information to assist customers with application and eligibility requirements.
3. Accesses, reads, and interprets customers and provider data elements within customer's application.
4. Performs accurately all data entry functions to reflect customer activity/transactions.
5. Answers customer questions and assists in problem resolution.
6. Assists customers in the enrollment process.
7. Documents all customer encounters in clear and concise logs.
Job Type: Full-time
Salary: $15.13 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
- Work from home
Experience level:
- 1 year
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- Call center
- Remote
We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000 employees, working in 40 states, MMC is able to support all United States locations, and some international locations.
We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com
Get started on your career journey today! Apply to become a part of the MMC Team!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
Company Description
Salary : $15 - $18
