What are the responsibilities and job description for the Customer service rep position at MMC Group?
Throughout the past 25 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.
We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position.
We provide the best opportunities to the most talented candidates in a multitude of industries. MMC is a privately owned business with corporate headquarters in Irving, Texas.
With 2,000 employees, working in 40 states, MMC is able to support all United States locations, and some international locations.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
Call Center Customer Service Representative Responsibilities : -Receive telephone calls and provide scripted responses to callers.
- Identify situations that require further research and monitoring-Record all interactions in a Customer Relation Management application-Advise supervisor of issues and problems-Performs other duties as assigned-Complies with all policies and standards-Provides customers with information that is specialized and communicated in a warm empathetic manner-Uses standard script and established guidelinesQualifications-The desire to learn excellent communication skills.
- Analytical skills to rapidly review and interpret data-Desire to help callers via phone interaction-Keyboard skills with a PC and Windows operating system-Interpersonal skill to respond in a concise and courteous manner
Last updated : 2024-09-28
