Customer liaison

Job Overview :

The Unit Customer Liaison assists members of the health care team to provide care based on hospital and regulatory policies and procedures.

The UCL also assists patient care under the direct supervision of a registered professional nurse according to policies and procedures of the hospital and the State Nurse Practice Act, and collaborates with other members of the health care team

Qualifications : Required :

Required :

• High School Diploma or GED
• Strong customer service skills required
• Clerical experience, including use of computer required

Certifications and Licenses Required :

N / A

Scheduling Requirements :

• Evening Shift (following a period of orientation and training on day shift)
• Includes a weekend and holiday rotation
• Per Diem

Essential Functions :

• Functions as the liaison between the patient / family and the health care providers
• Acknowledge call bells by physically going to patient rooms within 30 seconds and direct patients need to appropriate staff and follow up (Does not speak through nurse call system).
• Place calls for consults and follow up. Coordinate activities with other services such as, but not limited to pharmacy, lab, dietary, radiology, cardiology, security, housekeeping and maintenance
• Maintains a clean and clutter free environment by wiping down equipment’s and phones at the nursing station with hospital approved disinfectant wipe.

Clear printers and fax machines periodically to ensure security of medical records.

• Timely scanning of patient ID bracelet upon discharge and updates the computer system of discharge
• Assists in transporting patients to and from diagnostic tests and transfers to higher level of care
• Performs patient rounding every hour to ensure patient safety, address toileting and pain needs and direct it to appropriate nursing staff and follow up to ensure satisfactory resolution
• Performs receptionist duties, answer phone calls while maintaining professional phone etiquette. Communicate with visitors, MD’s, Co-workers, ancillary departments and vendors in a professional and courteous manner.
• Collaborates with RNs and PCAs and assist in feeding and ambulating patients as appropriate
• Recognizes emergent or potential emergent situations and responds appropriately. Remains alert, observant, and attentive to patient at all times.

Other Duties :

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities and activities may change at any time with or without notice.

Last updated : 2024-04-28