Service Manager I

Position Overview:

The Service Manager I position is responsible for overseeing the operations of a branch with a staff of 1-5 Service Technicians. This position is responsible for leading branch service operations to consistently improve our customer experience. As the face of Mobile Air, proactive communication and high service levels are the ultimate measure of effectiveness. This position works in conjunction with our outside sales personnel to support our customers in this territory. This person will also interact with the inside customer account representative responsible for this location, to ensure timely processing and delivery of rental equipment to customer sites.

Principle Duties:

• Leads efforts to consistently improve our customer experience. Our greatest growth lever comes from existing customers built around a positive customer experience.
• Leads and manages deployment of service processes and procedures within the branch and ensures they are followed consistently.
• Leads branch service team to ensure positive employee and customer satisfaction, including the execution of service tech growth opportunities, service team accountability, and annual performance evaluations.
• Work with employees to provide a safe and productive work environment.
• Communicates Service Group goals, provides resources and direction, and ensures goals are met.
• Through implementation of service procedures and audits of those procedures, drives consistency in the service operation processes at the branch.
• Confirms business is being conducted in alignment with core values.
• Evaluates service tool needs, safety PPE needs, branch inventory, and ensures branch MRO are done correctly and to Mobile Air guidelines.
• Ensures Service Technicians are properly trained to PM, test, and install rental equipment, small BTU heaters and small tonnage AC equipment.
• Ensures branch service operations are meeting expectations and utilize a voice of the customer approach to receive feedback from internal customers as well as external customers.
• Performs other duties as assigned.

Requirements:

• 2 years’ experience in HVAC rental industry or similar experience required, preferably as a service manager.
• Associates degree from an accredited vocational college preferred.
• Minimum 1 year of supervisory experience.
• Knowledge and use of Microsoft computer products or other comparable systems required.
• Experience with an MRP or Rental software package desired.
• Must be a proven self-starter and able to work with minimal supervision.
• Strong organizational skills are required for this position.
• Candidate must be detail-oriented, willing to take ownership of tasks, possess a positive attitude, and exhibit professional written and verbal communication skills.
• Must possess ability to lift/move equipment up to 50 lbs. using Mobile Air's safe lifting practices.

Compensation & Benefits

• Competitive wage based on experience
• Healthcare Plans
• 401k benefit program with company match
• Paid time off (vacation & sick) and holidays
• Uniforms, tools, and training provided
• Excellence in this challenging and rewarding position can pave the way for advancement into possible future roles

Job Type: Full-time

Pay: $22.00 - $25.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday
• Overtime
• Weekend availability

Ability to commute/relocate:

• Fort Lauderdale, FL 73149: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• management: 2 years (Preferred)

Language:

• English (Required)

License/Certification:

• Driver's License (Required)

Work Location: One location